Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[Remi1017]

This worked for me! Thank you! I spent all morning pulling my hair out and had tried every “fix” I could find only for it to continue to crash immediately on opening. You have saved what’s left of my sanity. 😊

[Heather-S]

@PuckJojo @Momii87 @Deblaur @ladybird70 There was an issue of some sort (not sure if it was a server issue or an app issue), it looks like Fitbit has resolved it now. 

[Tools902]

My app is working again now.  This was definitely a FitBit server issue.  I decided to put the fitbit app on my Android tablet.  When I tried to login it gave me a message that the fitbit servers were not available.  When I went to Fitbit.com website ther were issues there are well.  All seem to be working now.  

Google/Fitbit needs to provide better error handling in the IOS app.  It should have been able to provide an error message about the servers the same way that the Android app did. 

[marcshane]

Hurray, seems to be working okay now, fingers crossed!

[FLRobin]

I've had no issues today.  When I did in the past, resetting my phone corrected the issue.  

[Tools902]

My app is working again now.  This was definitely a FitBit server issue.  I decided to put the fitbit app on my Android tablet.  When I tried to login it gave me a message that the fitbit servers were not available.  When I went to Fitbit.com website ther were issues there are well.  All seem to be working now.  

Google/Fitbit needs to provide better error handling in the IOS app.  It should have been able to provide an error message about the servers the same way that the Android app did. 

[Guy_]

Hi @jjkislenger - this may be an ongoing issue with 3.76 on iPhone - see Fitbit app won't open on iPhone

[manvillemomma]

Hooray!

[Kvnmmccm]

Fixed for me, too! 

[David4588]

Thanks. The Airplane mode start of the app seems to work for now. 

[Goversa]

I was also having problems with the Fitbit app.

I just tried using the app and it seems to be actually be working. Just pressed it once and the app opened up.  I tried it several times  and it did work okay.  Hope this is fixed for good. 🙃 

[Butterfly2honey]

My app is now finally working. Hope everyone else’s app is now working. 

[cnq50b]

Thanks for letting us know.  Mine is working now also.  Hooray!

[susan3032]

I checked about noon EST, and mine is now working. 🙌

[missyjkline]

My fitbit app crashed - I did "all the things" and finally got it back on my phone and re-synced my Luxe, but NOW I lost all old data except for the last 2 days - and lost all of my data from earlier today....SO weird - any suggestions? 

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for your reports and the steps tried prior to posting. I'm happy to share with you that this issue has been resolved and the Fitbit app should be working correctly on your iOS devices.

I'm sorry for any inconvenience this may have caused and appreciate your patience. We'll keep working to improve and make Fitbit more useful for you!

[Chrg3dontSync]

Issue now resolved. I did nothing but wait five hours and now it seems to work again. 

[Topcat99]

All ok now.

Sent from my iPhone

[tlynne64]

After a few hours it started working again, but was set at my old Charge 2 from years ago so all my current info is gone.

[Joilee2161]

Thank you for fixing so quickly.