Fitbit app says "Not enough data available" when logging exercises

[Zahirakiyah]

All of the sudden when I try to log past exercise (like the bootcamp class I just did two hours ago) it tells me there is not enough data available to show my heart rate zones, calories burned, or impact on the day. This just started happening this week and the only ones it is tracking correctly are the auto recognized exercises or the ones I log in real time on the watch. I can clearly see in the heart rate section of the dashboard that the heart rate was tracked all day so I’m not sure why there is a glitch. I have already restarted the watch, logged out of the app, deleted the app, reinstalled, and logged back in with no change. Anyone have a fix for this? 

Moderator edit: updated subject for clarity

[keeping_active]

No it doesn’t work - and I didn’t expect it to based on updates from the support team. Surely this must be an automated message to coincide with a release? I would have expected the product owner to know what has been fixed and confirm it; rather than hope that things have just magically fixed themselves. Usually when an issue is raised, product owners troubleshoot and reproduce the issue; then schedule the fix. I don’t see any of that with Fitbit.

[Beachbum22]

Just in case you have not noticed it, Fit Bit IT really is bad.  Just look at the e-mail they send.  There is a big red "Reply" that you are not supposed to use.  You have to click on the small highlighted section at the bottom.Don't know what "improvements" they made but ever since them my Fit Bit does not even want to connect to my iPhone. 

My iPhone says "connected" to the Fit Bit.  The iPhone is showing and active heart rate BUT the Fit Bit says "trying to connect" for my bike ride.  After a while the Fit Bit app says trying to find device while my iPhone still shows connected.  Eventually the Fit Bit says connected but after the ride it doesn't show distance for 30 or more minutes of the over an hour ride.

The bottom line is that for the supposed "leader" in this field they really are pitiful and incompetent.

And YES, I have the latest Fit Bit and iPhone versions and YES, I have restarted the app and my phone and the Fit Bit.  

[DMSBRCA]

I have the same problem and I tried everything.

I spent money to receive a nonsense message: no enough heart rate data.

I will not recommend anyone to buy a Fitbit. 

[Beachbum22]

I don't think FitBit even reads these community forums.  That is the only reason they have not fixed the problems.  Certainly they are not so incompetent they know of the issues and don't fix them.  Well, maybe they are.

[AshleeHerg]

Hey guys, I had this issue too, just clear your cache! The data from this app fills up very quickly. It worked for me 🤷🏻‍:female_sign:

[LizzyFitbit]

Hi everyone. I'm glad to see you participating in the forums and welcome to our new members. I'm sorry for the delayed response.

Thanks for bringing this to my attention, as well for the steps tried to have your information displayed correctly in the Fitbit app. Let me share that our team has began releasing the Fitbit app version 3.24 and I'd recommend to download it in your iOS devices as it'll bring improvements for the app. If the issue persists after update the Fitbit app and your phones, please reply back to this thread and provide me with the model of your iOS devices and the iOS/software version so I can further investigate on my end.

Look forward to your response.

[smb22]

Heart rate data is still not appearing in tracked activities, such as a walk or run tracked via iphone gps, even though the fitbit is able to track the heart rate data for the corresponding time. Error message in tracked activity still states "not enough heart rate data available." Fitbit app has been updated, device has been reset.

[Alanchin]

My walks are now displaying GPS and heart rate information when I start recording using the watch.

I haven’t been for a run yet because of injury but I’m hoping if you’ve fixed it for one exercise it will be fixed for all. 👍

[keeping_active]

This is the second time within as many weeks the Fitbit moderator is just guessing that issues maybe fixed - see my previous post. When tracking using a phones GPS with a Fitbit device, the heart rate and tracking details are still not being collated within the app to show heart rate data, even though all the data is present.  This makes all fitbits that have heart rate monitors without GPS pointless for capturing runs, walk and cycling.

[Beachbum22]

My Inspire FitBit doesn't have a GPS but does get data (sometimes) from my smartphone.  Not sure why FitBit would say you have to buy one with a GPS.  The problem is that the FitBit software is kind of BAD and often doesn't connect properly with a smart phones.  If you want reliable, consistent data I don't think FitBit can do it.

[AlwaysOnTheRoad]

As everyone has noted. Still does not work. I have tried all
suggestions with no results. This is with their latest Fitbit, a
Charge 4, using an Android Pixel 3A. Very sad.

[fit_greg]

So I have come up with a workaround that seems to do the trick on my Android Fitbit app with my Inspire HR but might work on iOS versions with other monitors.

Start recording your activity on BOTH your wrist monitor *and* the Run/Walk/Hike GPS tracking recorder under the Exercise feature of the app. NOTE: If you are doing an exercise other than running, walking or hiking, then use Run as the Track option in the Exercise feature.

Complete the exercise and be sure to end them BOTH on your wrist recorder *and* on the app. Allow about 3 to 5 minutes for your wrist recorder to sync up with the app and then look at your Exercise history for your current date (it may take up to 10 minutes to appear).

You should now see duplicate recordings of your exercise route. One will have your actual activity with heart data appearing below the route map and the other "Run/Walk/Hike" activity without. In fact if you open the activity without the cardio data below the map you will see the usual "not enough data" message. Next look at the exercise with the cardio data showing under the other map route and open the activity details. You should see the detailed cardio info as you would expect to find.

Go back to the exercise activity *without* the cardio data and long-press the map to delete it from your Exercise history.

Why this info appears via a workaround but not by default is a mystery to me and to the developers too apparently!

Please confirm if this works for you too. Good luck!! 

[LizzyFitbit]

Hi everyone. Thanks for keeping me posted.

I appreciate your efforts in updating the Fitbit app and I'm sorry that you're still getting the same message when checking your exercise details. So I can further investigate this situation affecting the iOS Fitbit app, please provide me with the following:

• Model of your iOS devices
• iOS/software version
• If possible, take a screenshot of the "Not enough data available" displayed on the Fitbit app. To attach it, check the steps from this post.

@fit_greg, thanks for taking the time to share the steps that worked for you. I'm sure other members will find your post very helpful.

Keep me posted.

[SunsetRunner]

I always had this problem and still have and all you seem to suggest is the same thing update which doesn’t solve the problem. Anyway here is my details if it helps as they have been posted many times and I am not sure that anybody reads them. Also I attached a screenshot as you requested.

iphone Xs iOS 13.5.1

[alliminium]

I am having the same issue, only just got around to reporting it though. I have a Alta HR and Android running 3.25 (20243514). Tried re-setting the Fitbit, no success. App says that the Fitbit is up to date.

Please help @MarreFitbit @LizzyFitbit 

[Beachbum22]

If you are expecting Fitbit to fix the problem all I can say is good luck.  For the supposed leader in the market, Fitbit software is one of the worst I have ever come across.  I have multiple Bluetooth devices that use my iPhone.  The ONLY device that has issues is my Fitbit.

[Alanchin]

Well they fixed the problem for me, maybe they’re just ignoring you because you’re so salty lol

[TTHW]

I'm having the same issue.  When I track my walk with the app on my phone, I get the not enough data message.  But if the app auto recognizes an exercise, then the heart rate information is there.

I've tried a few of the suggestions in previous post, but I'm not having any luck getting the heart rate data to show up.

Samsung Galaxy S9

Android 10

Alta HR

Fitbit app version 3.25

I tried to upload the images following you instructions, but when I clicked on the camera icon, there wasn't a option to choose a file or drag and drop a file.  I tired to use the snip & sketch app, but got an error message telling me I didn't have permission to upload images. 

[hbelling]

I am having this issue

- iPhone X. iOS 13.5.1

- Charge 4, Fitbit app 3.26.1

(There is no facility to upload photos to this post).

It seems to me there is definitely an unresolved software problem wherein the heart-rate zone data from the charge device does not port correctly to exercise tracked on the phone app.

[LizzyFitbit]

Hi everyone. It's good to see you around.

Thanks for your continued reports and feedback. Before anything else let me clarify that this thread is to talk about the "Not enough data available" message showing up after syncing exercises that were logged using the exercise app or SmartTrack. If you were tracking your walk, run or hike using the MobileRun function in the Fitbit app, it's expected to not get heart rate information as your tracker wasn't used to track your exercise.

@TTHW and @hbelling, I appreciate your efforts while working on this situation and trying to attach a screenshot. Also for replying back with the requested information. So I can look into this, could you please confirm if you were using Exercise app in your Fitbit devices?

@alliminium, thanks for the information provided, Since your Android phone is running the 3.25 version, I'd recommend to update it to the most recent version by following the steps from this help article.

@Beachbum22, thanks for taking the time to share your feedback and I'm sorry for the inconvenience experienced with your Fitbit device. Our team strives to improve our products based on the feedback shared in the forums, and your comments will also helps us to continue working on our overall environment.

I'll look forward to your response.