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Fitbit app showed blank on my iOS devices

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‎11-03-2020 19:32 - last edited on ‎11-04-2020 03:14 by Fitbit Moderator

‎11-03-2020 19:32 - last edited on ‎11-04-2020 03:14 by Fitbit Moderator

I updated the operating systems to 14.1 on my iPhone and iPad and tried to get my Inspire HR to sync.  When I tap the FitBit icon to open it, all I get is a blank, white screen with the word FitBit in blue-green at the top -- nothing else.  I went to the App Store and tried to re-open the app -- same result.  I stopped typing this message to try restarting the Inspire HR.  Success!!!  I don't know why the blank screen for 5 hours but both devices seem to be syncing now.  I guess I solved my own problem.  I'm posting this in case some other Apple users have the same problem.

 

 

Moderator edit: updated subject for clarity

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‎11-04-2020 03:13

‎11-04-2020 03:13

Hi @hmakron, I'm sorry to hear that the Fitbit app experienced issues on your iOS devices. However, I'm glad to hear that you managed to get it resolved . Thank you for posting the update here and sharing the steps you followed in order to resolve the issue. I'm pretty sure that this info will help other users that experience the same issue.

 

Please don't hesitate to get back if you see anything unusual with the Fitbit app and we'll be happy to follow up and assist you accordingly.

 

See you around! 😀

JuanJo | Community Moderator

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