08-23-2020
12:57
- last edited on
08-24-2020
13:00
by
LizzyFitbit
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08-23-2020
12:57
- last edited on
08-24-2020
13:00
by
LizzyFitbit
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All of a sudden now when I use the Fitbit app on my iPhone 8, the profile in the app is for a different person that I don't know. All the stats and tracking sata appears to be fine, and mine, but the profile picture, name, and personal data including friedns is for a different person. What's going on, and how do I fix it?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.

Accepted Solutions
08-25-2020 14:33
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08-25-2020 14:33
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Hi @cepricenca. I hope you're doing well.
You're welcome and thanks to you for keeping me updated. I'm glad that your Fitbit account is now showing your correct details. If my post was helpful to your inquiry, please mark it as the Best Answer as this will be helpful to other users experiencing similar issues. 😊
See you around!

08-24-2020 13:13
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08-24-2020 13:13
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Hi @cepricenca. Welcome to the Community Forums.
Thanks for bringing this to my attention and let's work on this together. While it's odd that your profile doesn't show your details, I'd recommend to try the following steps:
- Open the Fitbit app and tap your profile picture.
- Scroll down and tap on Security and Login.
- Verify if your email address is correct and change your password. For tips to set a secure password, check this help article.
- Go back to the Account screen and tap on Log Out.
- Log into your Fitbit account one more time using your new password.
Let me know how it goes.
08-24-2020 17:11
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08-24-2020 17:11
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Craig
08-25-2020 14:33
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08-25-2020 14:33
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Hi @cepricenca. I hope you're doing well.
You're welcome and thanks to you for keeping me updated. I'm glad that your Fitbit account is now showing your correct details. If my post was helpful to your inquiry, please mark it as the Best Answer as this will be helpful to other users experiencing similar issues. 😊
See you around!

