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Fitbit app white screen

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‎10-17-2017 15:53 - last edited on ‎10-18-2017 04:15 by Moderator Alum

‎10-17-2017 15:53 - last edited on ‎10-18-2017 04:15 by Moderator Alum

Smiley Frustrated

Guys, can you please update your app and debug it or something. I'm constantly having to delete and reinstall my Fitbit app, it opens with a white screen ... I'm so frustrated and finally doing so good. UGH HELP! 😞

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2 REPLIES 2

‎10-18-2017 04:18

‎10-18-2017 04:18

It's great to see you around @YZF, thanks for troubleshooting this by yourself.

 

I just want to let you know that I have moved your post from the Blaze to the iOS board to keep the order in the Fitbit Community.

 

About the issue you are having with your Fitbit app, have you double check if your app is updated? If you haven't checked this, I recommend taking a look at the How do I update the Fitbit app for iOS? post and follow the instructions provided there.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-14-2017 03:36

In response to AlejandraFitbit

‎11-14-2017 03:36

I have been encountering the same problem with my iPhone 6s-plus and IOS 11.1.1. The Fitbit app is the most current one available from the App Store. (Problem is FitBit app generates a white screen on start up). 

 

If I disable the WIFI while the app is running (in the background) the app crashes

 

There also seems to be a problem with synching to watch. 

 

All of these sometimes (not all the time) remedy themselves by shutting down the iPhone and then starting it back up. 

 

This has been occurring since the middle of October. Synchronizing watch to APP, starting up the APP now takes anywhere from 30 to 60 minutes. 

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