help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit can't sync with my MacBook Air

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2019 23:36 - last edited on ‎07-11-2019 19:04 by Fitbit Moderator

‎07-10-2019 23:36 - last edited on ‎07-11-2019 19:04 by Fitbit Moderator

I tired to turn Bluetooth on and off , I tried to turn the Fitbit on and off , I tired to delete and download Fitbit program again nothing work its not reading syncing with my MacBook

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎07-11-2019 19:03 - last edited on ‎09-09-2024 11:23 by Fitbit Moderator

‎07-11-2019 19:03 - last edited on ‎09-09-2024 11:23 by Fitbit Moderator

Hi @ViNhean, welcome on board. It's nice to see a new face around.

I'm sorry to hear that your Fitbit device isn't syncing correctly, and thanks for the steps that you've tried prior posting. You did an amazing job! There are some factors that may prevent your device from syncing, for example if you have other Bluetooth connections enabled when not in use, or if your Fitbit device and phone aren't within 20 feet. To investigate this situation, please let me know the model of your Fitbit device. Do you see an error message displayed when trying to sync? If so, take a screenshot and share it here. You'll find instructions to attach a picture in this post.

I'll be around, so keep me posted.

Best Answer
0 Votes