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Fitbit can't sync with my MacBook Air

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‎07-10-2019 23:36 - last edited on ‎07-11-2019 19:04 by Fitbit Moderator

‎07-10-2019 23:36 - last edited on ‎07-11-2019 19:04 by Fitbit Moderator

I tired to turn Bluetooth on and off , I tried to turn the Fitbit on and off , I tired to delete and download Fitbit program again nothing work its not reading syncing with my MacBook

 

Moderator edit: updated subject for clarity

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‎07-11-2019 19:03

‎07-11-2019 19:03

Hi @ViNhean, welcome on board. It's nice to see a new face around.

 

I'm sorry to hear that your Fitbit device isn't syncing correctly, and thanks for the steps that you've tried prior posting. You did an amazing job! There are some factors that may prevent your device from syncing, for example if you have other Bluetooth connections enabled when not in use, or if your Fitbit device and phone aren't within 20 feet. To investigate this situation, please let me know the model of your Fitbit device. Do you see an error message displayed when trying to sync? If so, take a screenshot and share it here. You'll find instructions to attach a picture in this post.

 

I'll be around, so keep me posted.

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