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Fitbit device not syncing with iPhone 6.

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‎10-30-2018 07:51 - last edited on ‎10-31-2018 08:17 by Moderator Alum

‎10-30-2018 07:51 - last edited on ‎10-31-2018 08:17 by Moderator Alum

 Stopped syncing with my iphone 6.  Bluetooth is enabled.  Been syncing for the past 3 years.  Also noticing battery is declining in power.

 

Moderator Edit: Clarified Subject.

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‎10-30-2018 18:33 - last edited on ‎10-31-2018 08:15 by Moderator Alum

‎10-30-2018 18:33 - last edited on ‎10-31-2018 08:15 by Moderator Alum

My ionic synced after walking the dog this morning, and while the app shows something is happening when I sync, nothing in the app updates, and nothing is available on the dashboard (web). Have tried over WiFi, and cellular, nothing.

Is this an App issue or something else?

 

UPDATE:

Restarted both iOS device and Fitbit. All working.

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‎10-31-2018 08:20

In response to SunsetRunner

‎10-31-2018 08:20

Hello @Ronblue and @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. @SunsetRunner, I'm very glad to know your Ionic is now syncing after restarting it, thanks for taking the time to update us. 

 

@Ronblue, tell me, have you restarted your Fitbit device as @SunsetRunner did? If so, which tracker or watch are you currently using? Which other troubleshooting have you tried already? When did you start noticing a problem with the battery on your device? At this moment, in case you haven't tried, I would like to suggest you the following:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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