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Fitbit doesn't properly synch with app

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‎04-02-2016 08:15

‎04-02-2016 08:15

My surge won't properly "synch now" with the app...it spools "looking". I have to close and reopen the app multiple times before they'll synch. I do not use all day synch function, Bluetooth is on, my phone has no outstanding software or app updates and both phone and Fitbit are adequately charged. Thanks for your help!
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‎04-02-2016 11:21 - last edited on ‎01-29-2026 09:45 by Fitbit Moderator

‎04-02-2016 11:21 - last edited on ‎01-29-2026 09:45 by Fitbit Moderator

 Hi @Curlyque71 welcome to the Community! Let me give you a hand on this. 😉 please perform a restart of your tracker by following the instructions on this post. If your tracker still not syncing, please take a look of this other post which as instructions to repair syncing issues. 

Let me know if that works! Smiley Very Happy 

Heydy | Community Moderator, Fitbit
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