Fitbit failed to sync after iOS 11 upgrade

[Hime_Kang]

Hi, anyone noticed their charge 2 fail to sync after upgrade to iOS 11??

[Ivan_Khaw]

Me too...Take a long time to open the apps as well.

[Blonde62]

I’m having the same problem.

[baguio_beans]

I'm having a similar issue.

[SunsetRunner]

Same here. I got this message while BT is on and connected to the Charge :

[SunsetRunner]

Hmmmm, turning BT off and on did the trick for me. Weird !

[Hime_Kang]

My issue was it kept syncing halfway the the sync bar stopped as though the sync was complete but the data did not come in. However after manually clicking on the sync button for a few times more it managed to sync for me. So not too sure what's the issue.

[kik1t]

Kit from the Philippines here. I too am having the same syncing issues. I hope this can be remedied soon. 

[SunsetRunner]

The sync troubles were already there BEFORE iOS 11 came out. 

For me that is, and stil happening with iOS 11

[Sabaird]

I also have the problem wth sync. I have to reboot the phone before I can get the app to sync. Very inconvenient. 

[Hime_Kang]

I didn't have issues before iOS 11.. Mine was apparent after iOS 11. 🤔

[CMCCMC]

Yes, having same problem here. Fitbit needs to put out an app update to address this immediately. People pay a premium for Fitbit in the expectation that the app will be updated as needed; otherwise, users might as well get a better band (w/ heartbeat monitor)  by buying a Miband for $15.

[smatkins77]

Since the iOS 10 update, my Fitbit no longer vibrates w calls or text messages...

[Kuneho2009]

I too keep having problems since the iOS 11 update.  My bluetooth connection keeps getting lost and/or syncing only partially works.  I keep having to forget the device and re-setup and even then it takes several attempts.

[davesaints]

I am having the same issue with my Surge not syncing and with error that it is not syncing due to Bluetooth being off when it is on and my Surge is a connected device on the iPhone 6 .  Turning Bluetooth off and back on, along with shutting down Surge and turning it back on from Surge settings does the trick, temporarily, but I have to do it again every day!! The FitBit app needs to be updated / optimized for IOS11 as issue. Please FitBit support your millions of users!!

[davesaints]

Exactly what I see!

[davesaints]

I had no issues with my Surge until this IOS 11 update.  Sadly IOS 10 was better and wish I never updated to IOS11

[kik1t]

I sought assistance through Fitbit’s exceptionally good customer service.

I hope this solution that worked to me will also work for you. Please see attached screenshot.

[davesaints]

Hello, the screenshot was not attached

[Adcol1]

I just experienced the failure to sync, checked BT is on and Charge2 connected. Just wont sync. Very frustrating.