08-21-2017
20:25
- last edited on
08-22-2017
07:36
by
MarcoGFitbit
08-21-2017
20:25
- last edited on
08-22-2017
07:36
by
MarcoGFitbit
Calories used are showing instead of steps. Says that steps will show only on computer dashboard, not on mobile dashboard, but they don't show anywhere. Ideas how to fix this?
Moderator Edit: Clarified Subject.
08-22-2017 08:00
08-22-2017 08:00
Hello @Kott, thanks for joining the Fitbit Community, it's great to have you on board!
At the moment, do you have a tracker linked to your account? Which tracker are you currently using? Most of the times, when the step tile is not showing in the Dashboard is because the tracker has accidentally removed from the account. To check this, in the app tap on Account and check if under your name your tracker is listed. If it's not, please set it up as a new device in order for the tile to show up.
To set up your tracker as a new device:
If you don't have a tracker or if you'd like to use your phone as one, you can always set up MobileTrack which uses the sensors of your phone in order to record basic functions such as steps and calories. To set up MobileTrack, follow the steps above and when you're about to choose a tracker, choose MobileTrack. Please make sure to check if your phone is compatible with this function.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
08-22-2017 09:47
08-22-2017 09:47
08-22-2017 09:47
08-22-2017 09:47
08-23-2017 05:24
08-23-2017 05:24
Hello @Kott, I hope you're having a great day, thanks for taking the time to reply. I'm very glad to know your issue has now been resolved!
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!