12-06-2016 23:36
12-07-2016 00:52
12-07-2016 00:52
I would try restarting your phone and then restarting your One using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries though as it doesn't always work.
If it's still a problem then there are some further ideas in this help file:
http://help.fitbit.com/articles/en_US/Help_article/1866
12-07-2016 00:52
12-07-2016 00:52
I would try restarting your phone and then restarting your One using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give this a few tries though as it doesn't always work.
If it's still a problem then there are some further ideas in this help file:
http://help.fitbit.com/articles/en_US/Help_article/1866
12-07-2016 03:36
12-07-2016 03:36
Hello @Emily_96, it's nice to have you on board, welcome!
I noticed @SteveH provided you some excellent troubleshooting tips to get your One sync again. Adding to the links provided, in case your tracker is still not syncing after following those steps, please try to set up your One as a new device in your account.
To set up a tracker as a new device:
Give it a try and keep me posted in case you need anything else!