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Fitbit not tracking steps

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‎01-10-2016 16:06

‎01-10-2016 16:06

I have the Flex and the steps just aren't tracking! My iPhone (which isn't permanently attached to me) is registering up to 8500 steps per day but the Fitbit thinks I've only done around 1200! I never used to have any problems but in the last month I'll walk and watch the steps clock up on the app, and nothing happens unless I'm violently swinging my arms in a John Cleese Ministry of Silly Walks style. What's wrong with it??
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‎01-10-2016 20:29

‎01-10-2016 20:29

@Natzcoops Welcome to the Community!

If you haven't already tried, I would recommend restarting your Flex. Click here for instructions.

This should help you out, but let me know if you need any additional assistance!

Derrick | Retired Moderator, Fitbit
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