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Fitbit not updating in friends

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‎09-28-2020 17:00

‎09-28-2020 17:00

I am having problems with my Fitbit not updating in the community under friends. Been off and on and this week it is really bad. Is there a fix? Logged out of the app and logged back in and still the same issue. 

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‎09-30-2020 15:23

‎09-30-2020 15:23

Welcome to the Fitbit Community, @walker0527.

 

I am sorry to hear that your Fitbit is not updating in the Community under friends. Thanks for trying to resolve this, I totally understand how you are feeling and I am glad to assist you. I recommend trying the following:

 

  1. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and sync your device. 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-02-2023 03:23

In response to LiliyaFitbit

‎03-02-2023 03:23

Fitbit won't open on my iPhone or iPad so it is definitely an issue with Fitbit, not my devices. 

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