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Fitbit start up issue

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‎12-25-2016 12:44

‎12-25-2016 12:44

New Alta charged and set up via IPhone today, however once disconnected from charger the screen immediately dies and non responsive to taps. Put it back on charge and it works again..? Very frustrating can anyone help? Becks

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2 REPLIES 2

‎12-25-2016 15:50

‎12-25-2016 15:50

@becks2017  Try restarting the Alta to see if that helps.  Restart Alta. You may need to do this several times.

 

Perhaps that will help!

 

 

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎12-26-2016 05:19 - edited ‎12-26-2016 05:19

In response to Kmransom123

‎12-26-2016 05:19 - edited ‎12-26-2016 05:19

Hello @becks2017, have a warm welcome to the Community!, it's great to have you on board. 

 

I noticed @Kmransom123 provided some great suggestion and adding to what she mentioned, in case restarting your tracker doesn't do the trick, my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track. Smiley Wink

 

Keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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