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Fitbit surge no dashboard

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‎03-23-2016 07:42

‎03-23-2016 07:42

When I turn the app on, it flashes and disappears. Tried turning on and off. No luck. Please help.
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‎03-24-2016 11:36

‎03-24-2016 11:36

Welcome to the Fitbit Community! It's great to have you here @pritpaul! This sounds odd. What you can try is to log out, then reboot your phone. Once your phone is up, please log back in to the app. Also, please double check that your have the latest app version. If you are having trouble updating, click here to be redirected to the iOS App Store.

Also, you can double check what version of the iOS App you have by: clicking the account button in the bottom right-hand corner > click the help button near the bottom of the page > and the app version will be displayed at the top.

 

Good luck, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎03-24-2016 12:46 - last edited on ‎03-24-2016 12:54 by Moderator Alum

In response to LucyAP

‎03-24-2016 12:46 - last edited on ‎03-24-2016 12:54 by Moderator Alum

I tried this suggestion. But still no luck. Also went to the App Store and after opening, only getting a flash of the dashboard and then it disappears.

Moderator Edit: Removed personal information.

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