Fitbit tracker not syncing after updating to iOS11

[Mikelovesmike]

Fitbit and iPhone not talking after iOS 11 update have booted an rooted uninstalled etc please let me know if u have a fix x

Moderator Edit: Clarified Subject.

[bandinlady]

Thank you.  By just turning off my Bluetooth and waiting for 15 seconds & turning it back on as you

suggested, I was able to sync again!  One happy fitbit addict and up to date again without losing my

steps.  Now, if my battery just does not drain down so fast again.  Charging it right now.

[MarcoGFitbit]

Hello @bandinlady, @Manduuuh and @char.klisares, have a warm welcome to the Fitbit Community, it's great to have you on board. 

@bandinlady and @char.klisares, I'm very glad your issue has now been resolved, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

@Manduuuh, thanks for bringing this to my attention, at this moment we're having some trouble with the Account button, the button is still there, only invisible, please tap on the top right corner of the app, you will be redirected to your Account.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Poupei]

Hi Fitbit Team,

I follow steps below and it stills not working. I am now trying "set up a new device". In e-mail part, do I add my new e-mail? If i do so, would it sync with my history data?

I try adding my current e-mail and it appears as the e-mail already exist..

[johnas9000]

If you dont want to lose history use same user name Not sure if you can use different email. They do have tech support u can call them but its a known issue with apple 11

[MarcoGFitbit]

Hello @Poupei, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @johnas9000, thanks for your advice in this situation. 

@Poupei as @johnas9000 mentioned, if you don't want to lose your previous history, please log in to the Fitbit app with your old email and password. If you don't know the password, follow these steps in order to reset it. 

Please keep in mind that if you're trying to set up a new device you can always use your old account, but if you want a fresh start you can use a new email to create a new Fitbit account. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Therkyn]

What a horrible solution, reinstall your device as new?? Don’t get me wrong, iOS 11 and their messing with Bluetooth is to blame for the problem generally, but this is a horrible solution. 

[johnas9000]

to be clear, you never lose your history, In fact if you bought a new device it would look like the same thing, so the moment you sign in the steps and history add to your existing ones.  Its just an uninstall and reinstall as a new device,   PS mine is working like it used to with no problems now

[CarolPres]

My Fitbit One has not synced with my iPhone 6 since I updated to IOS 11 on January 11.  The only trouble-shooting step I haven't tried is to reinstall my device, because I assume I'll lose all the data on it since its last sync.  Any chance I won't lose those two weeks of data?

[udaman11]

I have tried all recommendations to sync 

my Charge 2 after installing the IOS 12 update with no success

[MarcoGFitbit]

Hello @udaman11, thanks for joining the conversation, it's great to have you on board. 

I appreciate your participation and for sharing your experience with us. Thanks for letting us know you've already tried to troubleshoot this issue on your end. Now, as you mentioned you've tried all recommendations I would like to suggest you the following:

1. Update the Fitbit app if you haven't done it yet. 
2. Restart your Charge 2
3. Try to set it up as a new device to reset the connection between the phone and your tracker. Don't worry, none of the information already synced to your account will be deleted:
   • Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
   • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.
   • When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome. 

[udaman11]

Thanks, I didn’t know you had to have my Charge 2 physically connected by cable in order to reset it.Once I did that viola success. Thanks for your reply.

Sent from my iPhone

[MarcoGFitbit]

Hello @udaman11, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Dayasanti]

i got this fitbit versa in november first week for once it got connected and synched but after it got dead due to charging. After that time i have tried multiple things like creating new fitbit account setting up versa newly every possible way but it is not syncing. Please help

[MarcoGFitbit]

Hello @Dayasanti, I hope you're doing well, welcome to the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience and the troubleshooting steps you've tried to try to resolve this issue on your side. If you're still having trouble syncing your Versa, I would like to suggest you to try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.