Fitbit won't sync and won't calculate workouts

[mistynightacres]

Is anyone having problems syncing their fitbits to their iphones and macs? I've tried everything with no success. Also today when I set it up to record my workout it was counting the time and calories etc but when I stopped it it wouldn't let me check my calories etc and when I checked my total calories it only had 48 calories and I worked out for a 1/2 hr and my bike said 388 (Which my actual calories is always more). Any ideas on how to fix this??

[ACG]

Hello @mistynightacres

Which iPhone model do you have?

Which Fitbit model do you have?

Syncing document

[mistynightacres]

I have an Iphone SE and I have a charge 2. I used both of these with it before and no problems. I just restarted using the fitbit and now it won't connect to anything

[SunsetRunner]

Same thing here, but only when I’m connected to my wifi.
and I know that it has a strong connection because I’m using it right to many other things (like writing this comment, watching Netflix and working).
I have already tryed all things mentioned, and ir still dont sync while connected to the WiFi.

Iphone 7

Fitbit Alta HR

[mistynightacres]

Today my fitbit connected for about 15 mins then stopped. I tried the workout feature again this time it wasn't reading my heart beat correctly

[Sltorrice]

I’m having the exact issue. Worked fine till about noon today. 

[MarcoGFitbit]

Hello @Sltorrice, @mistynightacres and @SunsetRunner, have a warm welcome to the Fitbit Community. It's nice to see you around too @ACG 

Thanks for bringing this to my attention, would it be possible for you to reply to me with the troubleshooting steps you have tried so far in order to try to resolve this issue? That will be very helpful for me to determine the next step. Additionally, I would like to gather more information from you so I can check this further.

• Mobile device you're currently using.
• OS version your mobile device is currently running. 
• App version installed on your phone (go to Account > Help to get it.)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[SunsetRunner]

Hello @MarcoGFitbit.

I have tried:

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.

- Force quit the Fitbit app and open it again.

- Reboot my iPhone and then open the Fitbit app again.

- Restart my tracker.

- Uninstall and reinstall the Fitbit app

- Setting it up from my Macbook ("no internet connection" message)

- Recharged my tracker.

- Disconnected from my iPhone bluetooth ("forget this device") and reconnected it again.

None of this worked: it only sync when I'm using my cellular data (i.e. not connected to Wi-Fi).

iPhone 7;

software version: iOS 11.2.1

Fitbit Alta HR; version 26.63.2; Fitbit 2.44.2 (739)

Thanks. 

[Sltorrice]

Thanks for getting back. I’m using an IPhone 7 and IPad mini both up dated to IOS 11. I spoke with support today and we reset the Fitbit, it worked for a minute. It will show my steps but not heart rate, didn’t track my sleep. Getting super frustrated.

Sent from my iPad