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Fitbit won't sync to iPhone

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‎06-20-2016 20:35

‎06-20-2016 20:35

My Fitbit has suddenly stopped syncing to my iphone. I have turned Bluetooth on and off and logged out of the Fitbit app and still nothing. On the app instead of saying "syncing" just says "looking." Any ideas on why this is happening?
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‎06-21-2016 06:10 - edited ‎06-21-2016 06:22

‎06-21-2016 06:10 - edited ‎06-21-2016 06:22

Mine did the same thing (Charge HR) yesterday. I have restarted the fitbit, restarted the app, bluetooth on and off, even 'un attached' the fitbit and tried to re-connect. No luck. Called customer service and got message that their system is down, try again in a few hours..... I went through all of the troubleshooting pages, tried each one of the suggestions. The tracker is on and recording, I even tried with my iPad which usually works as well and it does not see it.

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‎06-21-2016 04:13

‎06-21-2016 04:13

Welcome to the Forums @Akerns. Thanks for troubleshooting this issue by yourself. If your tracker is not syncing with your iOS device, I recommend following our syncing troubleshoot. After following these steps your tracker should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-21-2016 06:10 - edited ‎06-21-2016 06:22

‎06-21-2016 06:10 - edited ‎06-21-2016 06:22

Mine did the same thing (Charge HR) yesterday. I have restarted the fitbit, restarted the app, bluetooth on and off, even 'un attached' the fitbit and tried to re-connect. No luck. Called customer service and got message that their system is down, try again in a few hours..... I went through all of the troubleshooting pages, tried each one of the suggestions. The tracker is on and recording, I even tried with my iPad which usually works as well and it does not see it.

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‎09-11-2016 10:27

In response to LesVaughn

‎09-11-2016 10:27

When I clicked on see the solution, your reply came up so I guess they don't have a solution? 

Great.....

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