Flex 2 not receiving notifications.

[SunsetRunner]

My Flex 2 worked perfectly for a couple months but for the past several weeks will no longer pair with my Iphone SE.  I've followed all the steps outlined here including resetting the tracker, forgetting and adding the device, rebooting the phone, etc.

https://community.fitbit.com/t5/iOS-App/Flex-2-not-pairing/td-p/1676076

The tracker will still sync activity but it will no longer pair to provide notifications.  Any help appreciated.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know your tracker is still syncing. As your tracker is not receiving Notifications, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

Hello Marco,

Thank you for the response.  I've tried your steps several times but it has not resolved the problem.  When I try to pair (by clicking "Notifications") I get a spinning wheel for a couple minutes followed by "Bluetooth Pairing Failed".

I've tried various combinations of forgetting and refinding the device, rebooting my phone, and resetting the Flex2.

Any other advice?

Regards,
Daryl

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps described earlier. Tell me, when you mentioned you have "forget and refind the device", does that mean you have tried to set up your Flex 2 as a new device? Additionally, would it be possible for you to reply to me with the following information so I can investigate this further:

1. iPhone model are you currently using?
2. OS is your phone running?
3. Version of the Fitbit app is currently installed in your phone? (go to Account > Help to get it)
4. A screenshot of the error you're getting.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[SunsetRunner]

Hello MarcoG:

Thanks for the response.  Yes, I've tried to set up the Flex 2 as a new device.  Here's the information you've requested:

1.  iPhone model are you currently using? ==> iPhone SE 32GB
2. OS is your phone running? ==> IOS 11.2.5
3. Version of the Fitbit app is currently installed in your phone? (go to Account > Help to get it) ==> ver. 2.45 (741)
4. A screenshot of the error you're getting ==> attached below.  The app will search for the Flex2 for several minutes before giving this message.

Thanks,

Daryl

1. 

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're having a great day, I appreciate you have taken the time to reply. 

I also appreciate your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.