Flex 2 not pairing

[803]

Flex 2 won't pair to iPhone 6, any suggestions 

Moderator Edit: Clarified subject

[SteveH]

How are you trying to do the pair? Fitbits are unusual in that they need to pair via the fitbit app rather than by the phone's bluetooth settings.

[MarcoGFitbit]

Hello @803, it's nice to see you around! 

As @SteveH mentioned, the Fitbit trackers pair through the Fitbit app, not directly with the Bluetooth on your phone. If the Flex 2 is unable to set up through the app, please follow these steps:

1. Restart your Flex 2
2. Restart your iOS device
3. Turn off the Bluetooth on your phone, wait 10 seconds and turn it back on
4. Try to set up the tracker using the Fitbit app:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue

Give it a try and if you still need anything else, feel free to reply! 

[Aada2011]

Hi, just got my flex 2 today but can't pair it!! It isn't detected by the app. I have tried to restart the Fitbit, restart my phone, turn off and on Bluetooth and try again but nothing happens! The Fitbit is fully charged and can see light on it. This is very frustrating as I was looking forward to it so much!! Any help? I am trying to pair with an iPhone 6. 

[MarcoGFitbit]

Hello @Aada2011, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If your Flex 2 is not being recognized by the app when setting up, please make sure you're running the latest version of the app and that there are no other Bluetooth devices around that might interfere with the setup process. Then, please try the following:

1. Restart your Flex 2 once again, only this time, leave it plugged in and charging.
2. Restart your phone 
3. Turn off the Bluetooth on your phone
4. Open the Fitbit app and start the set up process, when the app asks you to enable Bluetooth, please do. 
5. Select your tracker and follow the onscreen instructions.

I hope this can be helpful, give it a shot and let me know the outcome! 

[mollyhaart]

Hey @Aada2011,

I'm having the same problem as you, did you manage to fix it in the end?

I've tried everything and it's not working!

Thank you,

Molly

[Aada2011]

Hi Molly,

To be honest I tried over and over again. Making sure that every other Bluetooth connections were turned off, no other Fitbit around and eventually it connected. It look a lot of attempts.

If it still doesn't work, you should speak to their customer service and they should be able to send you a replacement.

[pjadams]

I just started having this problem last night.

I've tried all the steps:

1. Restart fitbit Flex2
2. Restart your iOS device iphone 6s
3. Turn off the Bluetooth on your phone, wait 10 seconds and turn it back on
4. Try to set up the tracker using the Fitbit app:
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • 20 minutes later - still has not discovered a fully-charged device and there are no other fitbit devices within range

[MarcoGFitbit]

Hello @pjadams, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[gabicuno]

Hi! I have been having the same issue since yesterday. I set up my Flex 2 on my phone with the app however it does not sync/pair with Bluetooth. I tried every possible troubleshooting steps as well. What shall I do next?

[MarcoGFitbit]

Hello @gabicuno, I hope you're doing well, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this to my attention, please note that Fitbit trackers do not sync through the Bluetooth on your phone but through the app. Additionally, you won't be able to see your Flex 2 in the list of paired devices on your phone unless you enable Notifications or All-day Sync. 

Is your tracker not syncing? Have you tried to restart your Flex 2 and your phone already? If so, I would like to suggest you the following:

• Force-quit the app by double tapping the home button on your phone and swiping up the app. Then, open the app and try to sync again.
• Turn off the Bluetooth on your phone for 15 seconds, then turn it back on and try to sync. 
• Make sure you have a strong WiFi signal.
• Make sure there are no other Bluetooth devices around that might interfere the syncing process.

If your tracker is still unable to sync, my best recommendation would be setting up your tracker as a new device to reset the connection between your phone and your tracker. Don't worry, none of the information already stored in your account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome. 

[gabicuno]

Hi! Thank you for all the suggestions.

I tried all the steps one by one and I enabled all day sync. First it showed me a notification of empty battery, then I set the device up again, then it was medium battery and it synced only once 2 days ago and it stopped again. I was never able to complete the update, it failed each time I tried. Any other suggestions to try?

Happy Friday.

[PigletRider]

---

@gabicuno wrote:

Hi! Thank you for all the suggestions.

I tried all the steps one by one and I enabled all day sync. First it showed me a notification of empty battery, then I set the device up again, then it was medium battery and it synced only once 2 days ago and it stopped again. I was never able to complete the update, it failed each time I tried. Any other suggestions to try?

Happy Friday.

---

About 5 days ago, my Charge 2 would no longer sync with my iPhone7.  For months, since the purchase of my Charge 2, syncing had NEVER been a problem, not even once.  Now, most of the time it would refuse to sync unless I reset the device.  Then it would sync initially and, after about a minute or so, it would not sync again.  I did every recovery step I could think of, including disabling everything Bluetooth in the vicinity.  When I explicitly "un-paired" the device from my iPad, the iPhone syncs seemed to have started to work again.  And then, less than 24 hours later, the problem was back.  I was ready to junk the Charge 2.  I'm NOT going to reset the device every time I want to sync data.

The solution FOR ME...

I enabled "All-Day Sync" in the devices' settings.  The periodically syncs the device and iPhone app throughout the day.  Without this enabled, the sync would only happen when I accessed the app.  Now, for about 5 days now, there have been NO sync issues whatsoever.  I also don't notice any detrimental effects on iPhone or device battery life, though I know there must be some negative impact, though quite minimal apparently.

[gilliam1987]

Still won't pair. The app says, "Found your tracker" also says "connecting" But after 15 minutes, still nothing. 

[MarcoGFitbit]

Hello @gabicuno, thanks for taking the time to reply, I hope you're having a great day. Have a warm welcome to the Fitbit Community @gilliam1987, thanks for joining us! It's always nice to see you around @PigletRider. 

@PigletRider, I'm very glad to know your issue has now been resolved by enabling "All-day Sync", thanks for sharing your experience. 

@gilliam1987 and @gabicuno, at this time I would like to suggest you to update the Fitbit app and try to sync or set up your tracker, if you're still unable to do it, please force-close the app by double tapping the home button on your phone and swiping up the app, then try to sync or set up your tracker once again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[gilliam1987]

Someone was able to help me further once I called. It's working now. YAY!

[MarcoGFitbit]

Hello @gilliam1987, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

I am having the same problem. Finds the tracker then tries to connect with no result.

Please can you share how your problem was resolved

[Vonneta]

Tried all the method told here but it just refuse to pair with my iPhone X! It was working alright with iPhone 7 prior.

reset up and delete device and setup new. Restart both devices and phone and still nothing work! 

And data all gone too 😞

Moderator Edit: Format

[Vonneta]

And there is not sign of the blue blinking pairing mode light on but when I tab the white line does blink though.