Flex 2 not pairing

[803]

Flex 2 won't pair to iPhone 6, any suggestions 

Moderator Edit: Clarified subject

[SunsetRunner]

 I chucked the FIex 2 - it is useless

[MarcoGFitbit]

Hello @Vonneta, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've tried so far. At this moment, if you still have your old phone around, I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then, try to set up your Flex 2 as a new device on your phone following these steps:

1. Restart your Flex 2 once again, then leave it plugged in and charging. 
2. Make sure you have a strong WiFi signal
3. Make sure there are no other Bluetooth devices around that might interfere with the setup process.
4. Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.
5. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
6. Choose your tracker and follow the onscreen instructions to continue
7. If the app asks you to replace your current tracker, please replace it and continue with the process.
8. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

For future reference, please keep in mind that you don't need to remove the device from your account when switching phones, as the tracker is already paired it's not necessary to pair it again, once you open the Fitbit app on your new phone, the tracker will attempt to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[LuckyChicken]

Thanks for posting. My app was stuck on 3,000 steps and I knew I had more but it just would not sync.

I tried updating app, turning off and on phone, bluetooth... it was so frustrating because I could see the lights on my flex 2 almost to my goal. I pushed the reset button 3 times and that did the trick.

[MarcoGFitbit]

Hello @LuckyChicken, I hope you're doing well, thanks for joining the Fitbit Community and let me know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[nasmivaj]

I know this is an older thread. However, after having tried all possibilities described here and on the Fitbit website, I finally got it to pair by resetting my tracker at exact the moment the app was searching for it. That did the trick! After hours of trying different troubleshooting options, giving up and trying again!

Hope this helps anyone looking for a solution!

Moderator Edit: Format.

[MarcoGFitbit]

Hello @nasmivaj, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you. 

I appreciate you have taken the time to post the troubleshooting steps you've followed in order to resolve your issue, I'm sure they will be very helpful for members of the Community facing the same situation. 

Thanks again for your participation in the forums, if there's anything else I can do for you, please feel free to reply. 

[Overbourd17]

I cannot get my Flex 2 or Charge to back on Bluetooth after doing all the resetting . First time Bluetooth was the problem. But it only lasted a day. So tried the impairing and pair back up to losing both from bluetooth.

UPDATE:

I'm  not sure how to pair through fit bit app. I unpaired and paired back up through my phone. It worked the first time 2 days ago. My problem started when I started using the Flex to go swimming. And now not sure how to get back

UPDATE 2:

Still will not pair. Tried over and over no luck getting restarted

UPDATE 3:

 My devise is still not showing this happened when unpairing and trying to repair both my Charge 2 and flex 2 do not show up anymore. Been trying all advise. Worked 2 days ago. But unsuccessful yesterday and today.

[Abbeflute]

This worked!  I tried everything before this.  Thank you so much!

UPDATE:

Just realized it’s unclear what resolved my issue.  Pasting here to clarify.

I know this is an older thread. However, after having tried all possibilities described here and on the Fitbit website, I finally got it to pair by resetting my tracker at exact the moment the app was searching for it. That did the trick! After hours of trying different troubleshooting options, giving up and trying again!

Hope this helps anyone looking for a solution!

[tomater]

I am about to give up on fitbit as they have

so many issues with syncing.They should

refund everyone with problems.

[Abbeflute]

I know this is an older thread. However, after having tried all possibilities described here and on the Fitbit website, I finally got it to pair by resetting my tracker at exact the moment the app was searching for it. That did the trick! After hours of trying different troubleshooting options, giving up and trying again!

[MarcoGFitbit]

Hello @Abbeflute and @tomater, I hope you're doing well, it's always nice to see you around. 

@Abbeflute, I appreciate you have shared with us the troubleshooting steps you've performed to resolve this issue, I'm sure they will be very helpful for many members in the Community. 

@tomater, if you're still having a trouble syncing or setting up your Fitbit device, please let me know and describe to me the exact troubleshooting steps you've tried so far so I can determine what should we do next. 

Thanks for your patience and understanding, I hope you have a great day! 

[mom2adm]

I'm having the same issues my fitbit hangs when trying to connect with my app (Connecting to Fitbit...)  I've tried everything on this thread to no avail.  Help.

[MarcoGFitbit]

Hello @mom2adm, thanks for joining the conversation, it's always a pleasure for me to welcome new members to the Fitbit Community. 

I appreciate you have brought this to my attention and for letting me know you've already tried the troubleshooting steps provided on this thread. Tell me, which tracker are you trying to set up? Have you updated the OS on your iPhone and the Fitbit app recently? This information will be very helpful for me to check this further and determine what we should do next. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[mom2adm]

Hi - I chatted with someone at Fitbit last night and they suggested that I
logoff my app and log back in because they could see that my Flex 2 was
connected to my app, except I couldn't see it. It worked! I am back on.
Thank you!

[MarcoGFitbit]

Hello @mom2adm, I hope you're doing well, thanks for taking the time to reply and let me know that after contacting our Support Team and follow their instructions your issue got resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[num1mum2017]

after my daughter bought me a new fitbit i was super excited as i lost my last one but now im more disappointed for 2 days now i have been unable to get my fitbit 2 to connect to my phone iv been through all the steps and it will not connect iv done everything uninstalled the app set it back up again stopped the Bluetooth resynced it together. iv been through all the steps on this thread and nothing.

[ksilbe25]

This was the only thing that worked! Thank you

[MarcoGFitbit]

Hello @ksilbe25, I hope you're doing well, thanks for joining the Fitbit Community. 

I appreciate your participation in the Forums and for having let us know your issue has been resolved, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[G_W_S]

Ok, I followed the instruction you provided. All went well until I get to the "Tap your Tracker" screen. There, after following the screen's instruction to "double-tap your tracker to confirm the setup," I get a "Connecting" message at the bottom of the screen, but it never completes the connection. What am I missing?

[MarcoGFitbit]

Hello @G_W_S, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried the troubleshooting steps listed on this thread. At this moment, I would like to gather some information from you so we can check this situation further, please reply with as much information as you can:

• iPhone model you're using. 
• OS version running on your phone
• App version installed on your phone (go to Account > Help to get it)
• Tracker version (go to Account > Your Tracker to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you.