Flex 2 not pairing

[803]

Flex 2 won't pair to iPhone 6, any suggestions 

Moderator Edit: Clarified subject

[G_W_S]

Actually, we are using an Android phone. Sorry for the confusion.

[MarcoGFitbit]

Hello @G_W_S, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you're currently using and Android device. If you need further assistance, please check our Android Board, where you will be able to find more information and troubleshooting steps. 

Thanks for your understanding, I hope you have a great day. 

[RavLady]

Where oh where is the reset button on the Flex 2? I have tried everything to connect to my phone.

Worked okay until I was asked to upgrade.

Only had this since Christmas - ready to throw away.

[MarcoGFitbit]

Hello @RavLady, thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

Thanks for your participation in the Forums and for sharing your experience with us. In order to restart your Flex 2:

1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the pebble from the wristband and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
   

   You’ll know the connection is secure when the pebble vibrates and you see the indicator lights blinking.

3. Find the button on the charging cable below the tracker compartment.
4. Press it three times within five seconds. The tracker vibrates each time you press the button. A few seconds after the third press, all the lights will flash simultaneously. This means the pebble has restarted. If you miss the light flash but notice the pebble has resumed charging, that too is confirmation that the restart was successful.
5. Remove the pebble from the charging cable and insert it back into the wristband.

I hope this can be helpful, give it a try and let us know the outcome. 

[RavLady]

Hi there - many thanks for your reply.

I have tried all that you suggested and still no go.

I get to the point of "We found your tracker" "Connecting"

After 4-5 mins. I receive a message "Timed out - Bluetooth issues"

I follow the quotes to turn Bluetooth off wait a few seconds then turn it on again, but all that happens is I start all over again with the same results.

Should I send it back? It worked fine for about 2 weeks.

[Niveditha]

I'm having the same problem ...please help

[MarcoGFitbit]

Hello @Niveditha, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @RavLady, thanks for taking the time to reply. 

I sincerely apologize the delay in the response. If you're seeing a Bluetooth error when trying to set up your Fitbit device and you have already tried the troubleshooting steps posted on this thread, please reply to us with a screenshot of the error you're getting so we can determine what we should do next. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Niveditha]

It is stuck on the connecting page after double tapping to confirm.. and how do I upload screenshot ?

[MarcoGFitbit]

Hello @Niveditha, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and provided more information about this issue. In order to upload a picture, please follow the steps on this thread. This will be very helpful for us to continue assisting you. 

Thanks for your patience, we'll be waiting for your next reply. 

[Niveditha]

It is showing this and not proceeding next

[MarcoGFitbit]

Hello @Niveditha, I hope you're doing well, thanks for taking the time to reply and add a screenshot to your post. 

I appreciate you have come back and provided more information about this situation. At this moment, if you're still having trouble setting up your Flex 2, please follow these steps;

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Flex 2 once again following the instructions above, then leave it plugged in and charging.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Leighrecess]

Hi, I've spent all morning trying to get my flex 2 to pair with iPhone 6, I've been chatting to fitbit help line and they told me it was faulty after going through all of the steps outlined - turn off bluetooth, restart phone, re-set pebble, turn it back on again etc.  Just before packing it up to go back to Amazon I saw a post suggesting pairing with another device and bingo!  So it worked when I paired with my iPad straight away, I was then able to update the fitbit app on the iPad.  Following this it paired and synced perfectly with the iPhone.  Keep trying!  

[MarcoGFitbit]

Hello @Leighrecess thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you have joined us and shared your experience with us. I'm very glad to know that you were able to set up your Flex 2 with a different mobile device and update it. I'm sure this will be very helpful to other members facing the same situation. 

If there's anything else we can do for you or if there's anything else you might want to add, please feel free to reply. Happy stepping! 

[val.mckinney]

Can a Flex2 not pair with a specific iPhoneX?  I got a new InspireHR and would like for my husband to use my Flex2.  We both have iPhoneX's.  For some reason his phone will not pair with the Flex2.  We have done EVERYTHING on the list and his phone will pair with the InspireHR.  The Flex2 will pair with my phone.  We just can't get his phone past the "searching" phase with the Flex2.  Any ideas on this one?  

[SteveH]

Check that your phone doesn't have a link to the flex 2 in its bluetooth settings as this could be blocking connection to his phone

[val.mckinney]

Thank you so much!!  I had removed the Flex2 from my App, but my phone bluetooth was still holding it hostage!!!  All is good thanks. 

[G_W_S]

I never was able to get my wife's Flex 2 to pair with her phone and as I
recall, eventually, I spoke with someone at Fitbit who told me they don't
test their devices against all phone models and therefore couldn't
guarantee that they will pair with all models. Seemed like a pretty flaky
explanation at the time. We gave up and got a different Fitbit model that
works fine with her phone. Sorry, I know that doesn't help, but wanted you
to know with some phones, apparently, no matter what you do to pair them,
it's not going to work.

[val.mckinney]

Thanks.  What was puzzling us is that my husband and I have the same model of phone.  It was the fact that while I had removed it from the App, it was still linked to bluetooth.  

[G_W_S]

Yeah, that was confusing to me too, but the guy at Fitbit explained there
are two different kinds of Bluetooth connections: passive and active. You
apparently can have a passive connection that is not robust enough to
facilitate the kind of communication Fitbit requires to pass on info like
step counts, heart rate and so forth, but is sufficient to communicate
things like GPS location info. Seemed weird, but that's what he told me. It
was very frustrating, for sure.

[MarcoGFitbit]

Hello @G_W_S and @val.mckinney thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH I hope you're doing well. 

First of all, I would like to apologize for the delay in the response. I appreciate you have come back and let us know your issue has now been resolved, I'm very glad. 

Please note that your Fitbit device establishes a Bluetooth link when you set up Notifications or All-day Sync to keep the device connected to your phone. This link can only be established with one device at a given time and will interfere when you're trying to sync with another device, so when you're changing phones, it is recommended you remove this link from your phone by going to the Bluetooth Settings in it. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply.