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Flex 2 syncing

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‎10-14-2018 15:33

‎10-14-2018 15:33

I upgraded my phone to an iPhone 8 right around the time the Fitbit update came through and then could not get into my account. Finally got  that resolved Friday and now it will not sync and have lost my “steps” and have gained “calories” . It is a Flex 2. I have tried everything as of now with no luck. Read lots of suggestions to try but to no avail. Help!!!

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3 REPLIES 3

‎10-16-2018 05:35

‎10-16-2018 05:35

@KelleyL Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Flex 2 isn't syncing and thank you for trying the suggestions in the community. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-16-2018 08:26

In response to AlvaroFitbit

‎10-16-2018 08:26

I tried what you suggested and nothing. Now my phone won’t even recognize the Flex2.

Best Answer

‎11-22-2018 06:40

In response to KelleyL

‎11-22-2018 06:40

@KelleyL thank you for the update and sorry for the late reply. Please check the Help Article that contains more detailed suggestions to help you resolve this issue.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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