Flex 2 won't sync with my IPhone.

[GerdM]

Every time I charge the battery my flex 2 won't sync. I have tried resetting and re-adding the tracker to the app. And as of today, the iPhone Bluetooth can't even find it. 

I'm becoming very disappointed with Fitbit

Note: I have iOS 10.2

[LanuzaFitbit]

Thanks for stepping into the Community @aroselle.

Having your new Fitbit not pair at all must be concerning, let me help you. It is possible that your iPhone is trying to sync with your previous Flex. I'd say that we try to delete that connection in order for the new one to go through. Please follow these steps:

1. Go into your Bluetooth settings and look for your old Flex.
2. Remove it from the paired devices list.
3. Try to run the setup of your Flex 2 once again. 

Let me know how it goes or if you have any further questions.

[LindaUhrich]

I forget how I fixed it. I turned off something in the setting. If you find my original thread from July I explain the fix. The admin on the site is now aware as well.

Sent from my iPad

[LanuzaFitbit]

Hello and thanks for the update @LindaUhrich.

I think you're referring to this post? Nevertheless, thanks for chiming in. It's always great to see Community members coming in to help other users and share their experiences.

Hope to see you around the Community. 

[momofthree1]

my flex 2 wont sync with my  iPhone. I have uninstalled and did everything and now it wont do anything and the flex 2 is fully charged

[LindaUhrich]

I can't remember exactly..but it has something to do with you settings..sorry..the Fitbit support will get to,you soon

Sent from my iPad

[momofthree1]

I fixed it. I had to reboot my Fitbit flex 2....works great now 

thank you

[LanuzaFitbit]

Welcome to the Community @momofthree1! Hey @LindaUhrich.

@momofthree1 Glad to know that everything is in order and that the restart did the trick! Now you can work towards reaching all of your goals with your Flex 2.

Feel free to let me know if you have any further questions.

[marieriddle]

I am having the same problem. I have had my flex 2 for over a year, and it has always worked untill now. Yesterday, it just stopped syncing. I have tried using my ipad instead of my iphone, restarting my iphone, deleting the app and re-setting the whole thing up, updating my iphone, turning everything off and on again; all to no avail. This is really frustrating... Is there anything else to try?

[LindaUhrich]

I actually forgot what worked..but I did all those things.I did not put the
app back on my Ipad, only my phone. And be sure its fully charged. Hope it
works.

[momofthree1]

I googled this problem and it will tell you to reset the flex 2

[LindaUhrich]

Mine is ok now. Thanks

[momofthree1]

That’s good

[LanuzaFitbit]

Hello @momofthree1 and @LindaUhrich. Welcome to the Forums @marieriddle.

@LindaUhrich and @momofthree1. Glad to know that it is now working for both of you.

@marieriddle Please try these steps. It will help you restart the connection on your phone and iPad. Be sure to remove your  Flex 2 from both the iPad and the iPhone's Bluetooth.

If there are any further questions, please let me know.

[digigirl_7]

I bought my second Flex 2 recently and have reached this advice after searching the community.

Second Flex 2 does sync with my iPhone (SE) only when my iPad is turned off as suggested below.

I was able to sync with both iPhone and iPad turned on with my first Flex 2 and would like to be able to do this.

Is this possible?