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Floor counting

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‎02-23-2017 14:22

‎02-23-2017 14:22

My floors are always 0 lately. But I am taking stairs everyday at work. Do I have to set up something?

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‎02-23-2017 17:44

‎02-23-2017 17:44

@Tangag  You didn't mention what tracker you have?  (Alta, Blaze, Flex, etc....). Did it track stairs before?  (Not all Fitbit's are able to track flights of stairs)

 

 Have you tried restarting the tracker?

 

Let us know, and maybe we can offer some more help~

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎02-23-2017 21:57

In response to Kmransom123

‎02-23-2017 21:57

Yes its Fitbit charge 2 with heart rate and yes ut counted floors before.
No I didnt try to restart it. Didn't know it was possible.
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‎02-24-2017 05:32

In response to Kmransom123

‎02-24-2017 05:32

It's a fitbit charge 2 with heart rate.  Yes it trake stairs before.  No I didn't try to restart it.  How do I do that?

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