Food eaten not appearing on app

[BioDizzy]

For the last few days my charge HR app will allow me to input my food but then it doesn't display and I'm left wondering whether it's retained the info. When I check Fitbit website it's recorded there but not the app ... I'm working on the latest software ... Infact it's since then (1/4/16) that I've had this problem. So annoying 😞

[SebringDon]

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@BioDizzy wrote:
For the last few days my charge HR app will allow me to input my food but then it doesn't display and I'm left wondering whether it's retained the info. When I check Fitbit website it's recorded there but not the app ... I'm working on the latest software ... Infact it's since then (1/4/16) that I've had this problem. So annoying 😞

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@BioDizzy

Since your logged food is displaying on the Fitbit.com Dashboard but not on your phone app, I'd suggest logging out of the app, restarting your phone, then logging back in to see if the food shows up after logging back in.

I'm also going to move this thread to the iOS section of the help forums, since you're more likely to get the best help for a problem with the iOS application in that section.

Please let us know if my suggestion helps, as it will aid in narrowing down the cause of the problem.

Hope this helps!

[BioDizzy]

Thank you for your quick reply - I did restart my phone but it hasn't resolved the problem.

Sent from my iPhone

[SebringDon]

@BioDizzy

Did you also log out of the app? I would expect that part to be more important than restarting the phone, since the app may retain its status even through a reboot.

[BioDizzy]

Thanks for help ... Yes I did log out of app and logged back in too.

Sent from my iPhone