Food log not working correctly

[DonnaR57]

After this past update to the FitBit iOS app, I have had trouble adding any foods to my Food Log that are not already in my "Frequent", "Recent" or "Custom" list. If I go to a chain restaurant and try to add something, the "loading" sits there and circles round and round for 5 minutes until it times out.  I can add the food to the food log on the website via my laptop, but then the phone app doesn't always see it.  I am running iOS 12 on an iPhone 5.  

It is so frustrating that it is tempting to switch over to a competitor for a food log, but then I don't get the correlation between my steps, exercise and the food. I'm trying to maintain weight loss, so this is very important.

Donna 

[RicardoFitbit]

Hi @DonnaR57, it's nice to see you again participating here in the Community Forums!

I appreciate the information and details that were shared in your post, I totally understand how frustrating this matter can be for you and I apologize for that. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

1. Logout from your Fitbit account.
2. Force quit the Fitbit app.
3. Make sure that your iPhone 5 is running the latest iOS version.
4. Check if there's no Fitbit app update to be installed.
5. Reboot your mobile device.
6. Login using your credentials.
7. Let me know if the issue persist.

Please keep me posted and let me know if you have any additional questions, I'll be around. 

[DonnaR57]

OK, I tried all that and am still encountering issues. I can't remember the first time I experienced this, but it was sometime after one of the past 2 updates. My phone is set to update apps immediately so I was running the latest version of the app, but I don't always update my phone right away. However, it has been on the most update iOS for the last couple of weeks.

I reboot my phone almost every night, since I rarely have it on at night.   I've logged out and logged back into FitBit.  If I add the food on the website, it will show up on my phone eventually.  

It's very frustrating.

Donna 

[veganrower]

I have been having the same issue since the major change to the app about three weeks ago.  I have an iPhone 5s and it is NOT on iOS13.  Apple is no longer upgrading older phones to the latest operating system.  I have tried force quitting the app and restarting the phone but the app still simply hangs when I try to add new foods from a search or new foods that I try to create in a custom list.

I can go to a computer, bring up a browser and login to fitbit from there to add foods to my log, but I can no longer use the app to log food unless it is already part of my "frequent" list.

SO frustrating!  I was enjoying this app until it stopped working.  Now it is just a source of frustration.