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Food log not working

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‎04-18-2021 07:11 - last edited on ‎04-29-2021 12:19 by

‎04-18-2021 07:11 - last edited on ‎04-29-2021 12:19 by

When adding a new food from the food database I just keep getting the spinning icon. This is happening more and more so frustrating when you are trying to log your food. Have tried logging out of the Fitbit app. Shutting the phone down then logging in again no success 

 

 

Moderator edit: subject for clarity 

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181 REPLIES 181

‎06-05-2022 07:59

In response to tlc1196

‎06-05-2022 07:59

WOW using the plus button on the Today screen works for me! Thanks for the tip! This is a decent workaround until FitBit fixes the issue. If they ever do.

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‎06-05-2022 15:34 - last edited on ‎08-02-2024 04:46 by Fitbit Moderator

In response to icewarnerd

‎06-05-2022 15:34 - last edited on ‎08-02-2024 04:46 by Fitbit Moderator

Hi everyone.

Thanks for every step tried on your own, as well as sharing the steps that worked for you. Because this issue started affecting some of our members, it was escalated to our team so they can work on it. I'm sorry for this inconvenience and please know your feedback has been passed along to keep our team informed of this situation. To receive updates about this matter, please check and subscribe to this new thread. 

I wanted to let you know that I'm going to close this thread. However, If you have another question you can always start a new thread in the Help Forums to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps.

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