Food logging not working

[Dianne5]

Does anyone else have trouble with the food log. I’m having lots of problems. I logged a 302 calorie meal. It logs properly but in summary it shows I used 604 calories. Later today or tomorrow, it will show I ate two of the same meal. I didn’t. Also, when trying to log food, i often get the spinning symbol. That will go on until my phone times out. I’ve tried logging similar foods instead. Sometimes it works. Sometimes I get the same spinning symbol. Getting really frustrating. To the point I think I need a different brand fitness watch

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @Dianne5,

Since this topic has nothing to do with your Versa 2 and everything to do with your app, I'd like to know what platform you're using for your phone so I can move it to the proper forum.  Do you have an Apple or Android? 

[Dianne5]

I have an Apple. 

[DramaQueenDiva]

Thank you so much! I moved your post to the iOS/Apple forum, so hopefully you'll get a more accurate answer. I have an Android, so unfortunately I can't help you much further.

[Dianne5]

Thank you

[CindyMFitbit]

Thank you so much for your input @DramaQueenDiva.  It’s good to see you in the community @Dianne5.

Thanks for the details shared on your post and for the troubleshooting tried prior posting. I recommend trying the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account.

Hope this helps. 

[Dianne5]

Thanks. I did all that and at least now it is displaying the duplicate meal it added, so I am able to delete it. Don’t know if that was a product of your recommendations or just a coincidence. I guess time will tell. Still not able to record the daisy light sour cream. Been trying for three days now