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Food still not logging properly

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‎03-02-2020 20:27

‎03-02-2020 20:27

Food is often still being deleted after it has been logged. I have updated to the latest version 3.15.1 and forced logged out reset the phone and re logged in and the issue is still occurring. Is there any fixes for this ? 

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‎03-03-2020 09:43 - last edited on ‎08-31-2024 04:02 by Fitbit Moderator

‎03-03-2020 09:43 - last edited on ‎08-31-2024 04:02 by Fitbit Moderator

Hi @abro123, welcome on board!

Thanks for bringing this to my attention and taking the time to troubleshoot the Fitbit app on your own. It sounds odd that your food isn't staying logged. Do you recall when this started to happen? Also, may I know your phone's model and OS version?

That said, just to see how it goes please go to your fitbit.com dashboard and try logging your food one more time. Then check if those details are displayed in the Fitbit app.

I'll be around, keep me posted.

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‎03-12-2020 20:05 - last edited on ‎03-17-2020 18:47 by Fitbit Moderator

In response to LizzyFitbit

‎03-12-2020 20:05 - last edited on ‎03-17-2020 18:47 by Fitbit Moderator

Hi Lizzy 

 

This has been a consistent issue since I have started logging food 5-6 months however I noticed on some of the other forums that it had been fixed so I also tried the fix. 

 

Yes when I log the food via the online dashboard, those details are shown in the app. 

 

Cheers

 

Moderator edit: removed personal information

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