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Getting "This app iOS no longer shared with you"

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‎05-22-2020 19:45 - last edited on ‎05-23-2020 11:50 by Fitbit Moderator

‎05-22-2020 19:45 - last edited on ‎05-23-2020 11:50 by Fitbit Moderator

When I try to open Fitbit on iPhone, I receive message :" THIS APP IOS NO LONGER SHARED WITH YOU.  To use it, you must buy it from the App Store".  

 Going to App Store and try reload I get the same message.  

REASON????????????

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-22-2020 20:46

‎05-22-2020 20:46

This is at the top of the page of the forums:

 

"We're aware of an issue affecting customers who update to iOS 13.5. Uninstalling and reinstalling the Fitbit app may resolve the issue. Thank you for your patience!"

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-23-2020 03:43

In response to Odyssey13

‎05-23-2020 03:43

That worked. Plus my watch changed to 24 hr time which I have been wanting for ages. 
many thanks. 

Best Answer

‎05-23-2020 08:39

In response to Mikeoco

‎05-23-2020 08:39

Good news @Mikeoco 

Stepping in the U.S.A. since September 2013. Android 14

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