Hello and welcome to the Fitbit Community @Stacieang
I’m sorry you’re experiencing issues with the new Fitbit App. There is no plan to revert back to the older App version. I do understand your frustration and this is certainly not the way the app should function. Please look here to see if your iOS device is indeed compatible with the Fitbit App here:https://help.fitbit.com/articles/en_US/Help_article/2315 (if your iOS device is not compatible you can still try these troubleshooting steps but you still may experience issues)
Let’s first try restarting your Fitbit Tracker. Look here to find how to properly restart: https://help.fitbit.com/articles/en_US/Help_article/1186
If restarting your Fitbit Tracker doesn’t fix your issue let’s try restarting the Fitbit App as well as your iOS device.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. sync
If your still experiencing issues try deleting and reinstalling the Fitbit App. When your done reinstalling just sign in as you normally would with your email address and password.
😃 Please let me know if this helps resolve the problem. Keep me posted.
