Graphs show "no measurements" instead of data

[evantheironman1]

My relatively new Versa 2 is not tracking anything beyond high level data. Every category just says “no measurements” once you click on the daily totals of each category. Where you should see peaks and valleys is just a statement called “no measurements.” Any thoughts? Thanks in advance!

Moderator Edit: Clarified subject

[Talahthas]

If you're using an iPhone, this is a known issue. The Fitbit devs are already working on a solution.

[brianholl]

That’s not true. I was just there 

[bigAls]

This is from the web site, not the IOS app!

Looks true to me. Saturday Nov 5, 2022

[bigAls]

From the website, the data/graphs are available

[bigAls]

Confirmed that the graphs and data are displayed on the website. The IOS app does not display it.

[Jking63]

No response for me either.
Extremely frustrating and the complete lack of consultation is very concerning for the Fitbit brand. I am beginning to wonder if a ‘fix’ is ever going to arrive?

Sent from my iPad

[LMCook55]

I rec’d this today

@LMCook55 , Thank you for your message an feedback. Our team is aware of the situation and working on a solution for it.



Please keep an eye open, for any Fitbit app update available.



Hope this gets solved soon.



Sent from my iPhone

[healthy17]

What is the status? Still addressing this? It’s been over 2 weeks. 

[Jair65]

So I start seeing ads about the Google n Fitbit marriage and suddenly IPhone measurements stop working. Been 3 days for me so far. Any hopes of fixing this? 

[Heather-S]

@Tracey901 This is a known bug right now and we are waiting for a fix. 

[Fumes21]

Just down loaded a new Fitbit app (iOS) update 3.70.1 still no change????

[Liselara]

Yep. Just downloaded the update and STILL no fix. Wtf. Fitbit please help us!!!!!! I’m about to just throw the thing away.

[CJones110]

Hello

is there any further update on this being rectified?

Thanks

[brianholl]

I chatted with a rep and they said no, they are just working on it. SMH

[LMCook55]

I rec’d this yesterday. 11/09/22
From Fitbit

@LMCook55 , Thank you for your message an feedback. Our team is aware of the situation and working on a solution for it.



Please keep an eye open, for any Fitbit app update available.



Hope this gets solved soon.



Sent from my iPhone

Sent from my iPhone

[CJones110]

Hi

Thanks for this. Noticed there was an update on the app, update complete and no difference.

They really need to sort this asap.

Charmaine

Sent from my iPad

[Jking63]

I am still waiting on a fix for this issue.

When will you have a resolution ready for me?? Thins is taking far too long to be considered reasonable. Very disappointed in Fitbit.

[Yay4Zumba]

I'm running IOS.  I'm not seeing anything in IOS settings for the Fitbit app to clear a cache. 

[Talahthas]

@Yay4Zumba As mentioned above, if you're using an iPhone, this is a known issue. The Fitbit devs are already working on a solution.

[Kurt1950]

Have you received any good answeres.....I have similar problem, and tried out all those non effective advises! Yess, Fitbit come on, we want an answere......