11-05-2019 21:20
11-05-2019 21:20
Hi in the last few days my versa keeps shutting off and rebooting and my heart rate on the screen intermittently keeps saying null. The battery is also draining so quickly. I charged it overnight and now I’m on 50% battery. It used to last 4 days. I’ve reset it a few times, turned it off and cleaned the back with alcohol swabs. If anyone knows a solution please let me know. It’s only 1 year old
11-07-2019 08:02
11-07-2019 08:02
Hello and welcome to the Fitbit Community @Michmazz
First and Foremost I apologize for the late response. The troubleshooting steps you already preformed are great ideas.
Please make sure you performed the restarting procedure. You might need to do this several times. Here’s how:
If your problem persist I would suggest contacting Fitbit Customer Service. Here’s are ways of contacting them:https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB
😃 I hope a few restarting attempts resolve your issue and your back up and running soon. Keep me posted