Heart rate graph no longer consistent vertical scale

[At-the-Gates]

The heart rate graph (mine is a Charge HR), no longer uses a consistent vertical scale between days, instead rejigging itself each day to presumably show a more interesting looking graph! This is sooo annoying as you can’t do day-to-day comparison visually. For example I like to look at my sleeping heart rates, and before, you could swipe through each day and instantly see anomalies because every day had the same vertical scale. Now it’s useless for that. Please give us an option to switch back to a ‘locked’ vertical scale.

[Fitmest99]

I’m not sure if it’s new, but the heart-rate graph seems way off on the markers on the vertical axis. The numbers are not at all accurate to the data. This only seems true for the zoomed in/detail view. The view af the top of the Heart Rate screen with the table view with the curves of multiple days seems accurate. 

[Fitmest99]

Oh my, I’m on 2.95 on an iPhone 6S Plus, so this seems to be the wrong thread. Oops! 

Detailed numbers by tapping works fine in this version (also worked fine in 2.94 for me). 

[Rich_Laue]

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@Fitmest99 wrote:

I’m not sure if it’s new, but the heart-rate graph seems way off on the markers on the vertical axis. The numbers are not at all accurate to the data. This only seems true for the zoomed in/detail view. The view af the top of the Heart Rate screen with the table view with the curves of multiple days seems accurate. 

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Is this the graph of the zoomed in testing heart rate being ref vetted to?

[Fitmest99]

Yes, as you can see in my screenshot, the y-axis does not line up with the actual value of the measurements at all. The yellow peak at the right side is 115bpm, which is also a long way from the 116 mark. 

[Rich_Laue]

Yes I see it looks way of. The web looks good 

[simeonpilgrim]

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@Fitmest99 wrote:

Yes, as you can see in my screenshot, the y-axis does not line up with the actual value of the measurements at all. The yellow peak at the right side is 115bpm, which is also a long way from the 116 mark. 

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What device are you using to get the ability to "inspect" the graph?

[Fitmest99]

An iPhone 6S Plus with iOS 12.3.1

[simeonpilgrim]

omg, it a press and hold... and thus also works on my 5s

But also agree the Y scale is out of wack.. but on the summary page the scale is correct (to the numbers

shown on both graphs)

[sully1311]

Also got the issue where heart rate is aligning with the y axis on the graph.

iPhone X 12.3.1 and app version 2.95

[LizzyFitbit]

Hi @At-the-Gates. Welcome to the Community Forums.

Thanks for bring this to my attention, and I'm sorry for any inconvenience this has cased. I see your point of view and be sure that I'm here to help you. While the home page of the dashboard has been changed, the view of your heart rate information should be the same. Please provide me with a screenshot of what is shown in the Fitbit app so I can investigate this for you. For instructions to attach a picture, check this post. In the meantime, I'd recommend to log out from the Fitbit app, reboot your phone and log back again.

Keep me posted.

[At-the-Gates]

Here are two consecutive days, but you can’t compare them accurately as the vertical scales are different... this is a recent change to how it used to be (the scale always used to be consistent between days)

[Smsteele]

Anyone else’s heart rate graph off??? My heart rate was at 68 when I press and hold, but the graph line says it’s closer to 80

[ChasBFit]

Yes, many others have reported this in the sticky '2.94' thread, on around page 14. I see it too on my Alta HR with iPhone 5S iOS 12.3.1

Looks like this was caused by the 2.95 update now changing the range of the heart beat y-scale when zoomed, based on the range of that day's heart rate info; but the coder forgot to also update the drawing of the graph data itself using the new range.

Really gotta wonder about how QA let this slip through; pretty shoddy work. Fortunately, this doesn't seem to be an issue on the non-zoomed graph.

[kmcleodslc]

I am having the exact same issue with my Charge 2 on the IOS App, it is infuriating! 

[LizzyFitbit]

Hi @At-the-Gates, I'm glad to hear from you. I'm sorry for the delay in my response.

Thanks for getting back and providing screenshots of the graphs displayed in the Fitbit app. This seems to be a strange behavior of the Fitbit app, and I appreciate you for bringing this to my attention. May I know if you've tried logging out from the Fitbit app rebooting your phone and logging back in? If so, please provide me with the model of your iOS device, the iOS version and the Fitbit app version.

I look forward to your reply.

[sully1311]

@LizzyFitbit your instructions have made no difference. There’s a bug displaying the graph.

[Fitmest99]

Sadly, the graph is still incorrect after logging out, rebooting and logging back in.

[At-the-Gates]

Hiya yes I’ve logged out and restarted. Using iOS 12.3.1 on an iPhone 5 SE with Fitbit 2.95(839).

[Gills123]

Hi,

I also seem to have the same problem with scales changing from day to day. But also the scales changing even when looking at the data for just one day depending on how large the graph is expanded. 

I have tried logging in and out of app, restarting phone, uninstalling and reinstalling the app but nothing has fixed it so far.

I have attached 3 screen shots of data that is supposed to show exactly the same data, taken seconds apart. The only difference is expanding the graph (using the expand icon in the corner of the graph) and then turning the phone landscape.

You can see in one the heart rate ranges from 52-86bpm (the most accurate) to over 57bpm-80bpm, and again less than 60bpm(hard to be accurate with such a wide scale)-77bpm. Yet all these graphs should show the exact same range.