Heart rate graph no longer consistent vertical scale

[At-the-Gates]

The heart rate graph (mine is a Charge HR), no longer uses a consistent vertical scale between days, instead rejigging itself each day to presumably show a more interesting looking graph! This is sooo annoying as you can’t do day-to-day comparison visually. For example I like to look at my sleeping heart rates, and before, you could swipe through each day and instantly see anomalies because every day had the same vertical scale. Now it’s useless for that. Please give us an option to switch back to a ‘locked’ vertical scale.

[Meenies]

I just updated the app and still get this problem as well. I have emailed them. My suggestion for all is to keep emailing Fitbit 

[ChasBFit]

Now at Version 3.5 of the HORRIBLE NEW DASHBOARD and STILL this issue has not been fixed.

[Gills123]

Is there any update on this being fixed??? Or are we just being ignored?Do fitbit really expect people to subscribe to fitbit premium for £80 a year when they cant even do the basic things properly..... like accurately display heart rate? 

Seriously considering moving to a competitor at this point....

[Hedgehog1960]

When’s a fix coming out for the heart rate chart?  It’s a bit annoying that you come out with ‘Sleep Quality’ numbers, want to charge us for the explanation, yet I’ve lost trust in the basic heart rate stats.  Fix the cake before you try and sell the icing!

[jwafi]

Very disappointed as well. All the other plots in the app (steps, distance, sleep scores, resting hr) scale correctly, it’s obviously a very trivial fix. Yet, clearly no one at Fitbit cares at all about fixing it, even though this is obviously one of the main features that make people buy this thing... unbelievable.

[sully1311]

I can’t believe I’m saying this.... it’s been fixed in v3.6!!!

Finally

[Velvet67]

It didn’t for me! Same old changing graph from day to day with fraction numbers heart rate!!!

[Sunschyn]

YES!!! Thank goodness FINALLY! Ugh, that was so annoying. 

Make sure your app is updated to 3.6. When I looked in the app it said it was updated but still said v. 3.5. I went to App Store and updated from there and now app says 3.6 and the HR graph is FIXED!!!!

[sully1311]

@Velvet67  Have you double checked that you've got the latest version of the app? It was released today.

[At-the-Gates]

I’ve updated to 3.6 and it’s still not fixed, though the nature of the bug has changed - the graph now appears to anchor to the lowest and highest numbers for the day, adjusting the y-scale accordingly. We need the y-scale to be completely STATIC for accurate day-to-day comparison. Getting really tired with this bug.

[Gills123]

I wonder if this update has rolled out for everyone? Mine isnt showing any updates needed even when in the app store

Sent from my iPhone

[Enfys]

Hi At-the-gates,

prior to the bug my y-axis always varied from day to day showing a suitable range based on my heart rate numbers from the day (so days with intense exercise would go up to higher numbers than days spent relaxing). 

For me the bug was purely that the numbers on the y-axis stopped lining up with the data points. So a graph point sitting on the line for 105 might actually represent 117 when you hovered on it, making the y-axis useless. 

[Velvet67]

@sully1311 yes, unfortunately it is! I even deleted and reinstalled the app... to no avail. Still have the 65.5 heartrate 🙄

[jwafi]

I agree it probably would be better if the y-axis preserved the largest range found since you entered full screen for the sake of comparisons (exactly what the resting HR plot does), but FINALLY being able to use the full screen plots is very good. 

[Velvet67]

Latest app update (v 3.7), and still no change. Y-axis useless, changing from day to day, so no comparison possible. Heart rate values totally unrealistic (65.7!!!!!)

Will it ever be corrected?

[sully1311]

@Velvet67 Are you sure it was like this before the bug? I can’t remember it being like you describe.

[Velvet67]

@sully1311 Yes. As the highest/lowest values were the same from day to day (not exactly framing your highest/lowest values of each day), you could compare your heart rate chart over a longer period of time.

And as a medical doctor, i can’t stand these fractional values of the heart rate values, it doesn’t exist in the real world!

[Enfys]

A couple of thoughts:

- have you got the latest operating system on your phone? (My iPhone is ancient so I can't get the latest update)

- did you definitely have the same Y-axis everyday before the bug? I know my Y-axis has always varied from December 2017 when I upgraded to Charge2 from Flex. I have a medical condition that causes fast heart rates when upright so I pay a lot of attention to the maximum spikes on my graph (can varying from 110 one day to 180 another so always large change so in the Y-axis for me. WhIch for me is what actually makes  the zoomed in view useful - that it adjusts automatically)

[Enfys]

I was typing as you posted. 

I'm a medical doctor too. Totally agree with you about the fractional heart rates - computer generated nonsense. 

As long as mine will go back to correct values when I get a new phone (a point on the 110 line actually corresponding to 110) and no fractions which for my family members with newer phones the latest update has fixed. Then I'll be happy. 

[Velvet67]

@Enfys iPhone is updated. I can’t remember quite exactly (or be sure 100%) that the values didn’t variate a little, but it definitely wasn’t a day to day variation, framing your days values. That’s what’s bothering me the most. Doesn’t matter how i have my phone, if today my pulse goes from 58 to 100bpm, it’ll have these values, and if tomorrow it’s 70 to 150bpm it’ll have the new one and the chart will practically look the same. Before, i could do a quick check over a week, for example, comparing the days. Now it’s not possible anymore. 
Wish you well and good health !