Heart rate graphs on iPad app don't match

[PetraMar]

 

 

I recently noticed that the heart rate graphs you can inspect under “zone minutes” is different from the graph displayed in the other heart rate graph for that day.

Which is correct. And why the difference?

see examples, with a high peak at midnight missing in the other graph.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @PetraMar, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the difference you see in the HR graphs in the HR tile and the graph in the AZM tile. Thank you for providing screenshots, I understand your concern and I am glad to assist you. I recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your iPad.
5. Open the Fitbit app and log back in to your account.

If the issue persists, please provide me with the model of your iPad, OS/software version and the app version. I will be glad to investigate further. 

Looking forward to hearing back from you.

[Giampi71]

Hello @LiliyaFitbit

I have the same problem using Pixel 4, Android 11 and Fitbit app version 3.32

[PetraMar]

fitbit app on iPad iOS 12.4.8 with Charge 4i have now updated to 3.32.1see if that solves the problemVerzonden vanaf mijn Samsung Galaxy-smartphone.

[LiliyaFitbit]

Thank you for your reply, @PetraMar. It's great to see you around, @Giampi71.

@Giampi71 Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate the details you provided, this information will be helpful for further investigation. Thank you for your time and feedback. 

@PetraMar Thank you for the details shared and for letting me know that you've updated to 3.32.1 app version. I appreciate your efforts and look forward to your comments to see if the issue persists. 

I'll be around.