Heart rate not displaying after updating to iOS 4.3

[RGE23]

 

 

With the latest iOS update  4.3, the heart rate number is not displaying in the heart tile. The darkened circle and the dot in the circle indicates that there is live data.

I removed and reinstalled the app but still not showing. However it does display in the Resting Heart Rate tile.

iPhone 7 iOS 15.8, Versa 3

[whoami77]

Charge 2 app not displaying HR but does HR on wrist device 

Moderator Edit: Clarified subject

[PAT7776]

Since `10/30/23 update the heart rate is not showing on iphone==yet it's ok on watch??? If you go back to previous days that too was wiped on iphone!!  Anyone else getting this problem

[Kermit0001]

Same here.  Did a chat w/support earlier.  No joy

[Baltoscott]

What version of Fitbit app? I’m on 4.02 and I’m seeing HR on the app.

[PAT7776]

4.02 most current
Sent from my iPhone

[Baltoscott]

Ok. I assume it is syncing and showing metrics (steps, sleep etc.)? If so, and if restarting your iPhone doesn’t do anything, I would try deleting and reinstalling the app. 

[PAT7776]

Done all that too— have had Fitbit and iPhones for years— happened after update and it’s a google issue
Sent from my iPhone

[Kermit0001]

Me too.  I’ve also restarted Fitbit. Annoying.

[lifeonmars]

Also same for me Charge 5  Fitbit version 4.03  bpm not showing in app but shows on charge 5

[pll]

 I have the same issue since I updated to the latest iPhone application release.

[johnasimmons]

Same issue as well

[Julia_G]

Hi, @whoami77 , in order for your live heartrate to display on the app your device needs to be actively connected to the app.  I would recommend syncing your Charge 2 which should hopefully make sure it is connected, and be sure if if the Fitbit app prompts you to “pair” your Charge 2 you do so.

I hope this helps.  Welcome to the forums!

[Mandy5319]

Exactly same problem. I have tried all the resetting/reloading app/Bluetooth etc and nothing works. 

[QueueUnderflow]

Same issue here; just got an Inspire 3 a few days ago and couldn't figure out why this was missing.

[Criterion]

The sensor is working (green and red lights), app and sense is syncing regularly, clock face shows heart rate. The only thing missing is the bpm on the app (first screen). This was working fine up to this morning.

Tried the following:

Reinstalled app

Pair/unpair Bluetooth

Shut down the phone / reboot the watch

Iphone (IOS 16.7.1)

Sense (2) version 128.6.17

Fitbit App version 4.03

[Guy_]

HI @Criterion - thanks for reporting the missing bpm in the app - it appears from other reports this is a new bug in 4.03..

[Muzzyone]

The more you fix…. The more it breaks

[Viclee62]

Since the app update it does not show heart rate on phone. 

[Julia_G]

Hi, @Viclee62 , that is definitely not by design.  If your Fitbit is actively connected, it definitely does show the heart rate on the phone.