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High floor count on Charge 3

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‎06-25-2019 20:08 - last edited on ‎06-26-2019 12:14 by Fitbit Moderator

‎06-25-2019 20:08 - last edited on ‎06-26-2019 12:14 by Fitbit Moderator

Two days ago my floor counter went crazy on my Charge 3. Either that or I climbed 22 floors during my sleep. My total floors to climb today is 153. Actual count is 10. Any ideas on the problem 

 

 

Moderator edit: updated subject for clarity

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‎06-26-2019 12:17 - last edited on ‎03-21-2025 11:23 by Fitbit Moderator

‎06-26-2019 12:17 - last edited on ‎03-21-2025 11:23 by Fitbit Moderator

@cwman Welcome! It's good that the community is growing! 

Let me help you with your high floor count. Your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening. Finally restart it.

Let me know how it goes.

Alvaro | Community Moderator

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