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Hourly Activity on Fitbit device doesn't match tile in app

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‎11-18-2020 10:53 - last edited on ‎11-19-2020 12:18 by

‎11-18-2020 10:53 - last edited on ‎11-19-2020 12:18 by

Today I have done my 9/9 hourly steps and my Fitbit shows this. When I sync to my app on my phone it shows I only did 8/9 and missed the first hour. I've tried logging in and out of my account and reconnecting my Fitbit device and neither have worked.

 

 

Moderator edit: subject for clarity 

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‎11-19-2020 12:17

‎11-19-2020 12:17

Welcome to the Fitbit Community, @Manchester123.

 

I am sorry to hear the app is not showing your Hourly Activity Goal correctly. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to confirm that our team is aware of this issue and is working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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