Hourly activity discrepancies between Versa and app.

[BellaItalia088]

I have the Fitbit Versa, the daily 250 steps shows that I achieved the goal each hour on my watch, but on my phone and the website, it says that I missed hours. I have tried updating the app and force quitting/restarting it, but it still doesn't update to show I achieved the goal each hour. Anyone know how I can fix this?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @BellaItalia088, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing this situation with us. At this moment, our team is aware of it and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Shek]

I have just purchased a versa and my hourly activities are not tracked on my phone!  I moved up from a Alta and am questioning the upgrade. The Alta tracked my daily steps far mor acuatly than the versa is!  So far not impressed with the Versa. 

[Mish-parfs]

I also have this issue, app is up to date so is my versa. I have restarted both iPhone and versa, logged out and back into the app and still not showing correct hourly activity. 🤦‍:female_sign:Clearly a difference.

[MarcoGFitbit]

Hello @Mish-parfs and @Shek, I hope you're doing well, thanks for joining the conversation. 

I appreciate your participation in the Forums and for reporting this situation and for sharing a screenshot with us. Please note that as mentioned earlier, our team is currently working towards a resolution to this situation. Once we have more to share with you about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, have a great day.