Hourly activity not showing correctly in the app.

[Bora406]

My Blaze is showing that I had 9/10 hours where I met at least 250 steps per hour but the app is only showing 2 hours.

help?

Moderator Edit: Clarified Subject.

[cooperspeople]

-first post for me here. I just wanted to add that I am also experiencing incongruous synching between my new Charge 3 and my iPhone 7. I might have noticed it on my once or twice with my Charge 2, but it’s happened several times in the first month with my new Charge 3.  My son has also had this happen with his new Charge  3.  

I have to admit that I am driven just a little by a desire to see 14 of 14 for all 7 days; if I miss a dot, it’s on me, but I’m the last week I’ve lost two dots twice due to this issue.  That is frustrating!  I know what I did, but Fitbits and the app work for their users (your customers) by allowing users to visualize what they’ve done each and every day. Any regular lack of accuracy works to erode the reason for owing and using one.   

I hope Fitbit can resolve the issue soon but what I really want to know is if the issue is with the device or with the app. If I understand where the problem is, I can temporarily do what it takes to insure that my synchs happen when they need to so that my activity log that dates back over seven years is as accurate as possible. 

[Vmillswood]

My inspire hr is doing this too

And whilst it it giving me a total step count, apparently I did into take any steps betweenness 12 and 5 even though i mst of done about 4000 steps. 

[SunsetRunner]

Hi, I have just come across this thread as I am having the same issue. 

I have the Fitbit charge 3 and iPhone 8. 

Yesterday I did 13/13 active hours, which has shown on my Fitbit, and app throughout the day however at the end of the day it’s only logged 10/13 to the app. 

I’m wondering if it’s still an ongoing issue with Fitbit or is it mind in particular which may be faulty? 

Only joined the Fitbit club 3 weeks ago 😝 thanks in advance 

[LatteDeb]

I'm having the same issue with my Charge 2 and Samsung Galaxy S9+. For me it only happens occasionally, dropping a single hour out of 14 on the app, even though my device shows 14 of 14. I know it sounds silly, but I am highly motivated by seeing those full rows of red dots, and to have one missing like this just ruins it for me. I tried to include a photo, but I can't figure out your interface. 

Deb


[KLA1221]

They've been working on this issue for over a year now. They've reached no resolution? My app is updated, I've synced, I've turned the phone off/on, I've force closed the app, and purchased a new fitbit. Guess what?! Still missing my hours! And not tracking my sleep accurately. VERY disappointed in this product. Used to really love it. 

[Vmillswood]

It’s the fact they seem so unbothered by the issue too. I had a Twitter private chat with them about it and they couldn’t give me any suggestions on how to solve it just that they were working towards a solution and thanks for my patience and then asked for a review of the chat. I’m not patient I’m frustrated and annoyed. This isn’t the quality I’ve paid for and they don’t seem to care. 

[Steveb101]

I believe that the various Moderators that have contributed to this thread are probably also frustrated with the situation.  They're most likely expected to be helpful and understanding, and it's likely that they're being evaluated partly on the basis of their responses.  So their hands are tied as to what they are able to do.  They probably send complaints up the chain, and there are most likely several levels before the complaint is seen by anyone that is actually able to do something.

However, a fix for this issue will cost money - it's likely several software folks will need to spend time assessing, trouble-shooting, coding, reviewing and re-coding in order to get it fixed.  This will interfere with Fitbit's bottom line.  I believe they would rather spend development resources on newer items, models, app interfaces and accessories, much rather than they wish to spend fixing problems with old devices. 

I imagine those that make the decisions at Fitbit will be hoping that we'll be buying newer models in the next couple years (and these new models may [or may not] address the fix we're requesting), and eventually we'll forget about the current issue.  We all should probably be buying our devices from other companies (Garmins are pretty nice), but as I suspect is the case with many of you, we don't like the idea of losing our data from the last several years.  So, we're trapped by our history with their devices and app, and I think they know it.  If they were actually losing market share as a result of this, you better believe they'd be working on it. 

[mredandchris]

I got my wife a versa lite in May and she turned around and got me one.  We have had no issues till this week and now we are both getting them.  I use a PC to monitor the fitbit and she uses a tablet.  I have reloaded the app on the PC  and have logged onto fitbit.com and the data is still missing but the versa lite is showing all complete.  I even have cycled the the fitbit on and off.  And forced a resync with no joy.   It appears to be a procedure issue that has been copied to all the apps and not the devices.  I will be nice when they do work on it.  

[Kps143]

I'm having the same issue with Ionic and Pixl 2.  I have done all the troubleshooting steps

[Iggysue]

So this is beyond ridiculous now. My FitBit has stopped recording active hours altogether as of last week. My watch will show 12 hours active out of 12. But the App shows ZERO hours active out of 12. It also now does not show active minutes; I am surprised it doesn't send a notification asking if I am dead. Yet it does record my steps. HOW do you get 35,000 steps, climb the equivalent of 48 flights of stairs, 15 miles logged, but show zero active minutes and ours and burn only 800 calories? This thing is dying before my very eyes! And when it does, since this issue is over a year old and FitBit does nothing to remedy, I'm going for the Apple Watch. I'm sorry to do it, but I need full functionality, and the FitBit is not giving it to me!

[LizzyFitbit]

Hi everyone. I'm glad to see you here in the Community Forums. I'm sorry for my delayed response and I'll continue helping you with this.

@Vmillswood and @Kps143, thank you also for the pictures that you shared with us.

Thanks for your efforts while troubleshooting your devices prior posting, as well for taking the time to share your thoughts. I understand where are you coming from as your devices were designed to motivate you toward your goals, and I'm sorry that you're having this situation with the Fitbit app. As mentioned before, our team has received feedback about the hourly activity tile not updating correctly after syncing your Fitbit devices. While I don't have a time frame when this will be fixed, be sure that our team is working on this to bring a solution to all of you based on your comments.

If you need anything else, feel free to reply back.

[eshack]

For the record it is now Nov 24 2019 and this is still happening on a daily basis with my Charge 3. This is my second Fitbit device in about 4 yrs and I do regret not returning my current device for a  full refund in 2018 when I had the chance. I assumed the technical issues would be resolved but despite several firmware updates released by the company, it has been an ongoing battle to sync my device to my phone leading to hours of frustration every few days and weeks. My device will find a nice home in the heap of useless electronics next to an old Blackberry Curve and a locked iPad. I will be taking my business elsewhere. 

[eFred]

What use is a Fitbit sleep and activity tracker that does not track sleep and does not track activity...

I now have a $20 device from ebay that has more features and is more reliable.

[techprof]

My Inspire HR does the same thing and the troubleshooting steps don’t help me either. I’m sorry to see how long this problem has existed with no resolution.

[cooperspeople]

Maybe the situation has been improved; I don’t notice it happening very often anymore. It was very frustrating when I was on a mission to see all 98 hourly dots for the week filled in on the app. though. One thing I have found is that if the hourly dots aren’t syncing, you can add 8 oz of water and try to sync again. Everything usually syncs along with it. This will NOT synch hourly dots to the app. for hours that have passed, only for the hour that you are still in. I hope this helps.

[techprof]

Great tip! I don’t usually check the app throughout the day but if I notice in time, I’ll try this.

Hope they fix the glitch once and for all.

[Jim_wat]

Fitbit charge 3 is not tracking my hourly activity properly on the app. I’ve tried reconnecting it as a new Fitbit. Shutting off my iPad, reinstalling the app nothing has worked.

[cdnviking]

This is discouraging as this situation has been happening for far too long. I’ve got the same issue with hours between device and app not synchronizing correctly and, occasionally, the app even displays activity minutes incorrectly (do 1/2 hour on the treadmill and then, within an hour or so, go for a walk and when the walk timer is stopped and finished, the credit for the treadmill disappears). 

There some very peculiar glitches in this software, to be sure. 

[whollis]

I wasted time with their Guatamala "Customer" Service outsourced area.....this issue is over 2.5 years old and all you get is an empty "we're aware of the issue and our engineers are working on it"....Really?  NOT.  You released a Charge 4 so this isn't a high priority.

Now with Google ownership I'm wishing an early death for my Charge 3 and find an alternative. They don't give a hang about Customer Service or Technical Support. They even disconnected the main switchboard # in San Francisco now that Google/Alphabet owns them.

Disappointing since all the complaints over the years fall on DEAF and greedy ears.

[Steveb101]

The issue is that they do not care.  They have customers with a data history (sleep, exercise, heart rate, etc.) that don't want to lose that data.

Does anybody know if other (non-Fitbit) devices have apps that can download your Fitbit data?  If someone had that, I would leave Fitbit instantly.

They are focused on the bottom line:  Your charge 2 doesn't sync your activity?  So, buy a charge 3!  We think you're sheep, and you'll just continue to spend.  Not to mention that Charge 3 has a lot of issues, and actually doesn't work compared to a charge 2.

I'm to the point, after having a Fitbit for over 4 years of just making the change, because I don't think they care about their customers.