02-06-2023
07:26
- last edited on
02-12-2023
14:45
by
LizzyFitbit
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02-06-2023
07:26
- last edited on
02-12-2023
14:45
by
LizzyFitbit
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Hi, I’ve also deleted my steps but they’re totally gone so they’re not even showing to press to add them back on. Any ideas how I can get them back again? Thanks
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
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02-12-2023
14:50
- last edited on
12-27-2023
05:54
by
MarreFitbit
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02-12-2023
14:50
- last edited on
12-27-2023
05:54
by
MarreFitbit
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Hi everyone, and a warm welcome to our new members.
I've moved your posts to this new thread so we can keep the forums organized. Thanks for the details provided, and your efforts while working on this matter. Before anything else, let me explain there was a disruption with our Fitbit services at the beginning of the week which affected the performance of the Fitbit app. While our team already resolved this issue, may I know if you're still having issues to adjust your settings? If so, please let me recommend the following:
- Log out from the Fitbit app.
- Force quit the Fitbit app and reboot your phone.
- Open the Fitbit app and log back into your account.
- Pull down on the screen to force a manual sync.
- Try editing the tiles on your dashboard one more time. For more details, see this help article.

02-06-2023 08:39
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02-06-2023 08:39
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Same with me. Its so frustating and I cannot get my orginal seting back.
02-06-2023 09:19
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02-06-2023 09:19
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I'm having the exact same problem.
02-06-2023 09:47
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02-06-2023 09:47
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Same problem. Must be a glitch. I didn't even do anything and just was like this all morning. Also, my sleep settings are all messed up too.
02-06-2023 10:01
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02-06-2023 10:01
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02-06-2023 10:07
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02-06-2023 10:07
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I can now edit my screen, so was able to get steps and other settings back. Sleep allowed me to edit the time, but as earlier in the week, it didn't track it, so no sleep score.

02-12-2023
14:50
- last edited on
12-27-2023
05:54
by
MarreFitbit
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02-12-2023
14:50
- last edited on
12-27-2023
05:54
by
MarreFitbit
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Hi everyone, and a warm welcome to our new members.
I've moved your posts to this new thread so we can keep the forums organized. Thanks for the details provided, and your efforts while working on this matter. Before anything else, let me explain there was a disruption with our Fitbit services at the beginning of the week which affected the performance of the Fitbit app. While our team already resolved this issue, may I know if you're still having issues to adjust your settings? If so, please let me recommend the following:
- Log out from the Fitbit app.
- Force quit the Fitbit app and reboot your phone.
- Open the Fitbit app and log back into your account.
- Pull down on the screen to force a manual sync.
- Try editing the tiles on your dashboard one more time. For more details, see this help article.

02-28-2023 13:06
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02-28-2023 13:06
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Hello Lizzy,
I tried the steps above. I do not even have a steps tile on the app at all. I tracked steps yesterday but now it only shows calories. No steps tile to add.. Please advise.
