12-13-2017
13:40
- last edited on
12-14-2017
05:36
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
12-13-2017
13:40
- last edited on
12-14-2017
05:36
by
MarcoGFitbit
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Anyone else suddenly started having adverts on the Fitbit app? It’s really annoying and only started today since the app updated. Annoyed that I paid a lot for the fitbit Surge only to have loads of adverts on the app...can it be disabled?
Moderator Edit: Clarified Subject.
12-14-2017 04:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 04:57
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I was very disappointed when I saw a self-serving ad right in the middle of the screen! Fitbit, please don’t commercialize your app. Remove this ad section, and don’t put it anywhere else either!
12-14-2017 05:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 05:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I've been using Fitbits for several years now, and have watched the company make changes for the worse...... which is why they are struggling financially.
If they start putting ads in a product I've already paid for I'm done with them. I'm not using the mobile app at the moment because it doesn't work, but if I see any ads in the pc app, or start seeing them in the mobile app when I try it again I'll immediately be selling my trackers and going with another brand.
That's the ONE thing I refuse to put up with AT ALL!!!!
12-14-2017 05:29 - edited 12-14-2017 15:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 05:29 - edited 12-14-2017 15:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Just updated my app and now there’s a huge banner Ad perminantly planted right in the middle of my home screen. I didn’t spend $200+ On one of your devices to be bombarded and hounded to buy a new device every time I open the app and to have it in my face the whole time I’m in there. Get rid of the constant in app advertising or my next device will be a watch with a fruit logo.
12-14-2017 05:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



12-14-2017 05:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hello everyone, I hope you're having a great day.
I understand your concern about the recent Holiday Sale banner showing up in the app. I appreciate your feedback and would like to suggest you to tap on it once and close the browser window that will appear as @MrMarv suggested. Once you tap on it and go back to the app the banner will no longer show up.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
12-14-2017 06:01 - edited 12-14-2017 06:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 06:01 - edited 12-14-2017 06:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
@MarcoGFitbit wrote:Hello everyone, I hope you're having a great day.
I understand your concern about the recent Holiday Sale banner showing up in the app. I appreciate your feedback and would like to suggest you to tap on it once and close the browser window that will appear as @MrMarv suggested. Once you tap on it and go back to the app the banner will no longer show up.
Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.
The point is that they “Make you” click on the Ad or It won’t go away. I don’t care how long it takes me to click and then hit done to get rid of it. I shouldn’t “have to” do that in this platform. Especially when I paid $200+ dollars for your device. Let’s chalk this up as a boneheaded mistake by whichever nucklehead executive who made this decision. Let’s take the immediate backlash from the community as a lesson learned that it won’t be tolerated and not insert Manditory Click Ads into the app again. Otherwise, like I said earlier, my next device will have a fruit logo on it and it rhymes with smapple!
12-14-2017 06:55 - edited 12-14-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 06:55 - edited 12-14-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I agree! However, more importantly, by inserting an ad into your app, you have obviously created a conduit into our phones. That leaves us with a potential vulnerability if some bad actor figures out how to access this channel. Please remove this code. It isn’t safe. No channel like this ever is. That’s why I don’t use apps that display ads.
12-14-2017 08:12 - edited 12-14-2017 08:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 08:12 - edited 12-14-2017 08:12
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
How do I opt out of the advertising? Not acceptable.
12-14-2017 09:14
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
12-14-2017 09:14
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi
Which phone do you have? (iOS, Android, Windows)?
As far am aware, Fitbit doesn't send any advertisements (not getting any on Android).. do they appear in the fitbit app?

12-14-2017 10:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 10:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
It is coming up on my iPhone and my wife's LG android phone
never had them before, and on the iPhone it takes ages to accept you pressing on the x to close

12-14-2017 10:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


12-14-2017 10:45
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Are you sure your not talking about the web?
The only advertisements I've seen on the app is when a firmware update is a soluble.
On fitbit.com there is a banner on the top that advertises Fitbit products and this is easily closed by clicking on the "x" in the corner.
If you want you can post a screen shot of the window.
12-14-2017 10:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
12-14-2017 10:48
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I have started getting adverts in the Android app.
Time to look at a different brand, fitbit have gone rogue.
12-14-2017 11:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 11:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@SunsetRunner -
As I have stated in numerous threads about this, and @MarcoGFitbit acknowledges in his post in this thread, take the link o-n-e time and it will go away. You don't have to read the web page that comes up - in fact I immediately closed it. The ad has not come back since that one time.
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)

12-14-2017 14:28 - edited 12-14-2017 14:29
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


12-14-2017 14:28 - edited 12-14-2017 14:29
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Thanks for your feedback everyone, please know we have shared this with our team.
@MrMarv, @MarcoGFitbit thanks for your input and tips here!
Actively managing your weight? Find accountability buddies on the Manage Weight board

12-14-2017 15:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 15:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I am dumping my Fitbit for an Apple Watch
The advertising on the app the last straw.
i can’t even get my data to sync with Apple Health.
what a lame company !!!
they don’t respect their users

12-14-2017 16:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 16:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Please fix the problem and then announce that it is fixed. It is not enough to just report it - it should be addressed and acknowledged appropriately. This is a serious violation of trust and not acceptable..not even one time.
12-14-2017 17:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

SunsetRunner
12-14-2017 17:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I agree, this is completely unacceptable. In an age where we are constantly bombarded by ads, the last thing i want to do is support a company does not respect their customers ability to learn about upcoming products themselves (i mean without obviously being intrusive in their apps/products).
12-14-2017 22:50
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-14-2017 22:50
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Also, can you guys fire the exec that ok'ed this? They deserve to be made an example of.
12-15-2017 06:17 - edited 12-15-2017 06:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2017 06:17 - edited 12-15-2017 06:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Oh, look at that. All formatting was lost on my post. Lovely.
ETA I can apparently edit it using a different browser. Working on that now...but how do I delete this post? Good grief.

12-15-2017 06:46 - edited 12-15-2017 07:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2017 06:46 - edited 12-15-2017 07:33
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
IOS app: I can stab that grey X in the upper right until the cows come home and this ad will not go away.
12-15-2017 06:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

12-15-2017 06:53
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
This is what the fitbit web page looks like. Inviting, no?

