How to remove the recent ad showing in the app.

[SunsetRunner]

Anyone else suddenly started having adverts on the Fitbit app? It’s really annoying and only started today since the app updated. Annoyed that I paid a lot for the fitbit Surge only to have loads of adverts on the app...can it be disabled?

Moderator Edit: Clarified Subject.

[Cinny]

I was very disappointed when I saw a self-serving ad right in the middle of the screen! Fitbit, please don’t commercialize your app. Remove this ad section, and don’t put it anywhere else either!

[Crazy-Fritter]

I've been using Fitbits for several years now, and have watched the company make changes for the worse...... which is why they are struggling financially.

If they start putting ads in a product I've already paid for I'm done with them. I'm not using the mobile app at the moment because it doesn't work, but if I see any ads in the pc app, or start seeing them in the mobile app when I try it again I'll immediately be selling my trackers and going with another brand.

That's the ONE thing I refuse to put up with AT ALL!!!!

[akervin]

Just updated my app and now there’s a huge banner Ad perminantly planted right in the middle of my home screen. I didn’t spend $200+ On one of your devices to be bombarded and hounded to buy a new device every time I open the app and to have it in my face the whole time I’m in there. Get rid of the constant in app advertising or my next device will be a watch with a fruit logo.

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. 

I understand your concern about the recent Holiday Sale banner showing up in the app. I appreciate your feedback and would like to suggest you to tap on it once and close the browser window that will appear as @MrMarv suggested. Once you tap on it and go back to the app the banner will no longer show up. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[akervin]

---

@MarcoGFitbit wrote:

Hello everyone, I hope you're having a great day. 

I understand your concern about the recent Holiday Sale banner showing up in the app. I appreciate your feedback and would like to suggest you to tap on it once and close the browser window that will appear as @MrMarv suggested. Once you tap on it and go back to the app the banner will no longer show up. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

---

The point is that they “Make you” click on the Ad or It won’t go away. I don’t care how long it takes me to click and then hit done to get rid of it. I shouldn’t “have to” do that in this platform. Especially when I paid $200+ dollars for your device. Let’s chalk this up as a boneheaded mistake by whichever nucklehead executive who made this decision. Let’s take the immediate backlash from the community as a lesson learned that it won’t be tolerated and not insert Manditory Click Ads into the app again. Otherwise, like I said earlier, my next device will have a fruit logo on it and it rhymes with smapple! 

[SamCat]

I agree! However, more importantly, by inserting an ad into your app, you have obviously created a conduit into our phones. That leaves us with a potential vulnerability if some bad actor figures out how to access this channel. Please remove this code. It isn’t safe. No channel like this ever is. That’s why I don’t use apps that display ads. 

[Jen_5]

How do I opt out of the advertising? Not acceptable. 

[SunsetRunner]

Hi

Which phone do you have? (iOS, Android, Windows)? 

As far am aware, Fitbit doesn't send any advertisements (not getting any on Android).. do they appear in the fitbit app? 

[Fatboy_jt]

It is coming up on my iPhone and my wife's LG android phone 

never had them before, and on the iPhone it takes ages to accept you pressing on the x to close 

[Rich_Laue]

Are you sure your not talking about the web? 

The only advertisements I've seen on the app is when a firmware update is a soluble. 

On fitbit.com there is a banner on the top that advertises Fitbit products and this is easily closed by clicking on the "x" in the corner. 

If you want you can post a screen shot of the window. 

[SunsetRunner]

I have started getting adverts in the Android app.

Time to look at a different brand, fitbit have gone rogue.

[MrMarv]

@SunsetRunner -

As I have stated in numerous threads about this, and @MarcoGFitbit acknowledges in his post in this thread, take the link o-n-e time and it will go away. You don't have to read the web page that comes up - in fact I immediately closed it. The ad has not come back since that one time.

[KateFitbit]

Thanks for your feedback everyone, please know we have shared this with our team. 

@MrMarv, @MarcoGFitbit thanks for your input and tips here!  

[SnuggleBartoko]

I am dumping my Fitbit for an Apple Watch

The advertising  on the app the last straw.

i can’t even get my data to sync with Apple Health.

what a lame company !!!

they don’t respect their users 

[AdvertAdverse]

Please fix the problem and then announce that it is fixed. It is not enough to just report it - it should be addressed and acknowledged appropriately. This is a serious violation of trust and not acceptable..not even one time.

[SunsetRunner]

I agree, this is completely unacceptable. In an age where we are constantly bombarded by ads, the last thing i want to do is support a company does not respect their customers ability to learn about upcoming products themselves (i mean without obviously being intrusive in their apps/products). 

[User2897]

Also, can you guys fire the exec that ok'ed this? They deserve to be made an example of.

[amyhughes]

Oh, look at that. All formatting was lost on my post. Lovely.

ETA I can apparently edit it using a different browser. Working on that now...but how do I delete this post? Good grief.

[amyhughes]

IOS app: I can stab that grey X in the upper right until the cows come home and this ad will not go away.

[amyhughes]

This is what the fitbit web page looks like. Inviting, no?