How to stop instaling an app

[IoanaB]

Hi. I recently wanted to instal fitbit coach from aps but it doesn’t instal and i can’t stop instaling. Also my phone wont sync with my watch because of it. What can i do? I restart my watch, my phone and nothing 😓

[Guy_]

It may help to clear the cache, here

In Android phone Settings

Apps

Fitbit

clear Fitbit storage cache [not data]

force Fitbit shutdown [though it doesn't seem to fully go away]

That has generally fixed any Fitbit App problems for me.

Hope that helps

[IoanaB]

I have an iphone. Some sugestion in ios? Thank you for youre respons

[Guy_]

Guess the option here on iPhone is to logout of the Fitbit App and Restart the phone, see if that helps.

[IoanaB]

I did that, it worked, everyting was fine again, but just now happed again. I can’t sincronize my phone again 😓 Pffff

[Guy_]

Do you mean its trying to install Fitbit coach again, blocking sync?

If so, probably best to reinstall the Fitbit app, which hopefully will make it forget the unsuccessful installation of Fitbit coach.