I got a fitbit for 2 reasons.
1. Real time Cardio zone alarms (the reason for which HR monitors monitors were invented and which they have done since always
2. Sleep monitoring/averaging
Imagine my surprise when when this HR monitor doesn’t have THE fundamental feature for which personal HR monitoring technology was invented yet manages to have loads of nonsense.
Imagine my frustration when the sleep monitoring (for which I barely trusted your secretive derivations of sleep zones and for which the average sleep hours over time was the only thing Iof value) replaced my average hours slept with something that might as well be unicorn eggs or leprechaun points but keeps getting cluelessly pushed as though it were in anyway valuable, useful or wanted.
The only thing worse than this chincy unvalidated proprietary gimmick that is shoved down our throats and replaces actually valuable health information?
Googling how to turn the blasted nuisance off and finding a “solved” community post for exactly this question whose solution is go “here” to vote for the option to turn it off.
The only thing worse than that? Finding it is not under consideration at all!!
VOTING FOR A SOLUTION IS NOT A SOLUTION!!!!
Obviously.
So don’t mark it as solved!
Doubly so when it is clear the vote is useless.
This compounds the already frustrating experience of owning a Fitbit with the infuriating experience of being lied to in the “community” which is then further revealed to be a pretense.
This isn’t even accounting for the transparently obvious, that the lack of an option to turn it off was deliberate and will never be fixed out of the bizzarely misguided, imbecilic notion that that this will incentivize people to go premium.
It was a close call between my Fitbit and an Apple Watch for 3x the money BEFORE I knew how ineptly designed the app was and BEFORE you made it even worse with the sleep score. The only thing that would make me pay for premium is ability to turn of the stupid sleep score. But then the Apple Watch quickly becomes cheaper.
You have reinvented the wheel, made it square and now are trying to get people to pay you for the favor of slashing the tire. Whatever monkey you have in charge should be humanely institutionalized and never allowed to make any decision more important than what to have for breakfast.
I had had already decided to never get a Fitbit again unless there was overwhelming evidence their policies were no longer the final product of the human centipede. With the sleep number I now have to regularly talk myself down from smashing it for the catharsis and avoiding the future months or years of infuriating interactions with you and your products.
