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Hr sensor not working

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‎03-04-2017 14:33

‎03-04-2017 14:33

The hr sensor was working for my friend, she gave it to me I took it home charged it and downloaded the app and when I went to use it the HR didn't show so after contacting support they went through all the trouble shooting and it turns out the green lights aren't even on at all. I've rebooted my phone re downloaded the app everything and still no lights but everything else is working. Any idea what I can do next. Thank you in advance 

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‎03-06-2017 04:58

‎03-06-2017 04:58

Hello @Impulsecorky, thanks for joining us, it's great to have you on board! Smiley Happy

 

Have you tried to restart your tracker lately? If so, please try once again. Sometimes, it takes a couple more times for the lights to turn on. Additionally, please go to your tracker settings on the online Dashboard and make sure Heart Rate is set to On or Automatic. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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