IOS 11.5.2 not allowing manual sync when using mobile device (iPhone) to track steps

[SunsetRunner]

I just thought that someone should know that the latest apple iPhone update is not allowing manual syncs.  There might be other problems as well.

[MarcoGFitbit]

Hello @elliemac62, @3363 and @chembak, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate your participaton in the Forums and for sharing your experience with us. If you haven't done it yet, please update the Fitbit app. If you're still seeing the "Sync Now" button grayed out, please try to set up your Fitbit device as a new device to reset the connection between the phone and your device for the Sync Now to be enabled. Note that none of the information already stored in your account will be deleted when you set up your device again. 

To set up your device as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[chembak]

@MarcoGFitbit I followed the instructions as directed, and when I went to setup my mobile device, at the initial addition of it, it looked like it started to TRY and sync but then displayed "Not Synced Yet". When I opened the mobile track, "Sync Now" is STILL greyed out.

[MarcoGFitbit]

Hello @chembak, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you're still experiencing this issue. Our team is aware of this situation, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.